Care Coordinator - Home Care

Care Coordinator – Home CareLocation: Aberdeen (Office-based with flexible working where appropriate)Employment Type: Full-time | PermanentReports To: Home Care Team Leader / Registered ManagerPosition OverviewAs an experienced Care Coordinator, you play a key operational role in ensuring the effective planning and delivery of home care services across our client base in Scotland.Working within a healthcare recruitment agency, you are responsible for coordinating carers, managing schedules, liaising with service users and families, and supporting compliance. Already embedded in the role, you are relied upon to maintain continuity, respond to change quickly, and uphold high standards of care delivery.Key ResponsibilitiesCare Coordination & SchedulingCoordinate and maintain weekly and daily rotas, ensuring appropriate care worker cover for all service users.Respond quickly to changes in care needs or staff availability, maintaining service continuity.Work closely with recruitment consultants to identify and deploy new or temporary staff as required.Liaise with carers and service users to confirm visits and handle day-to-day queries or concerns.Service User SupportBuild strong relationships with service users and families, ensuring care packages remain person-centred.Record and communicate any changes in service user needs to appropriate teams and update care plans accordingly.Participate in care reviews and quality assurance checks to ensure client satisfaction.Compliance & AdministrationEnsure accurate records are maintained in line with Care Inspectorate standards and company policies.Support in staff onboarding including compliance checks, referencing, and induction scheduling.Maintain up-to-date records of staff availability, training, certifications, and DBS/PVG checks.Operational SupportCollaborate with the Home Care Team Leader, recruitment staff, and payroll teams to ensure smooth service delivery.Assist in preparing for internal audits and external inspections.Support emergency out-of-hours coverage where needed (on-call rotation may apply).Key Skills & AttributesStrong organisational and time management skills with the ability to multitask and prioritise.Proficiency with care scheduling systems and Microsoft Office tools.Effective communication skills – both verbal and written.Excellent attention to detail and the ability to remain calm under pressure.A working knowledge of care sector standards and the Scottish regulatory landscape (e.g. SSSC, Care Inspectorate).What You BringA proactive, solution-focused mindset with a commitment to high-quality care.The ability to work collaboratively within a fast-paced, multi-disciplinary environment.A strong sense of responsibility and professional integrity.Benefits & OpportunitiesCompetitive salary and holiday allowanceOpportunity to grow within a leading healthcare recruitment agencySupportive management and professional developmentPositive, team-oriented work environment