Customer Service Officer

Burwood, New South WalesDescriptionPermanent full-time position!Work with a passionate team that’s dedicated to supporting our communityStructured training provided$68,917 $82,363 pa + 12% SuperAccess to Council's RDO arrangementAbout UsThe Burwood Council area is a hub of Inner West Sydney andis identified as a Strategic Centre by the NSW State Government. It is acosmopolitan destination with a thriving business and retail centre with astrong and vibrant future.

Our progressive community enjoys well designed publicspaces, inclusive cultural events, intriguing laneways with impressive publicart and an enviable restaurant and café scene,At Burwood our people are our most important asset andcentral to achieving our exciting and ambitious Community Strategic Plan 2036.

Read on further if you would like to join usYour PositionThis role involves dealing with face to face, email, web chat and call centre telephone enquiries, providing advice on the full range of Council’s work including town planning, building surveying, rates, environment and health, municipal engineering, traffic and law enforcement and instigating referrals to relevant business areas as appropriate.

Your Responsibilities Will Include But Not Be Limited ToDelivering high-quality customer service daily through face-to-face, phone, webchat, and email channelsProviding paraprofessional advice on local government services including planning, building, waste, engineering, rates, traffic, law enforcement, and environmental healthManaging enquiries, complaints, and service requests by clarifying customer needs and delivering accurate, helpful, and fair responsesAssisting with administrative duties such as issuing parking permits, handling basic law enforcement matters, and processing Development Applications via the NSW Planning PortalProcessing and receipting payments and ensuring accurate daily cash balancingEnsuring a welcoming and accessible reception area, with attention to inclusivity and support for customers from diverse backgroundsUsing Council systems such as the Customer Request System and Content Manager to record and follow up on enquiriesTo Be Successful In This Role You Will HaveThe capability to embrace an extensive training programme and implement the knowledge gainedExperience and capacity to operate effectively in a high volume and fast paced work environmentDemonstrated experience in providing advice and quality customer service regarding specialised technical mattersExceptional communication skillsConflict resolution expertise and ability to deal with difficult customersExperience collecting, receipting and balancing moniesProficiency with computer applicationsKey RequirementsCOVID-19 vaccination for all employees (2 Vaccines)Willingness to complete a National Police History Check (where applicable) Willingness to complete a pre-employment health assessment (Where applicable)Local Government working experience an advantageCulture & BenefitsAccess to Council's Rostered Day Off arrangementsTraining and development opportunitiesHealth & wellbeing initiatives (i.

e. flu vaccinations, skin checks, wellbeing activities)Access to Fitness Passport membershipAccess to Employee Assistance Program (EAP)EnquiriesFurther information regarding this role can be found in thePosition Description or please contact Julie Robson, Acting Manager CustomerExperience and Business Improvement 02 9911 9962. How To ApplyPlease click on “Apply now” and follow the steps. Applications are to include a resume, cover letter andanswers to the online questions. Closing DateThursday, 7 August 2025 at 11: 59pm. At Burwood Council we celebrate diversity, valueinclusion and welcome applicants from all backgrounds, experiences andperspectives.

We are committed to creating an environment where every member ofour team feels respected, supported and inspired to contribute their uniqueskills and talents for a better Burwood. In serving our community, we are also proud to be achild safe organisation. Apply for this roleVisit siteShare