🌟 About CarepatronCarepatron is a beautifully simple, all-in-one practice management platform used by thousands of healthcare professionals globally. Our mission is to make healthcare more accessible, collaborative, and human by empowering care teams with the tools they need to automate admin, improve workflows, and deliver exceptional client experiences. We’re a fast-growing, product-led SaaS company backed by leading investors — and we’re just getting started. 🧠About the RoleWe’re looking for a strategic and empathetic Head of Customer Success to lead our global CS team and take our customer experience to the next level.
As one of the most important voices in the company, you’ll own the entire customer success journey — from onboarding and activation to retention and expansion. This is a remote leadership role with significant cross-functional impact. You’ll partner closely with Product, Support, Sales, and Marketing to ensure our customers (healthcare providers and organizations) get maximum value from Carepatron — and become our biggest advocates.
💼 What You’ll DoDefine and execute the overall Customer Success strategy across onboarding, adoption, engagement, and retentionBuild, mentor, and lead a high-performing Customer Success team globallyDrive customer health metrics, including NPS, churn, expansion, and product adoptionOversee and optimize onboarding workflows, support experience, and customer education programsDevelop scalable systems and playbooks for customer lifecycle managementPartner with Product and Support to translate customer feedback into actionable improvementsOwn key customer relationships and act as a senior escalation point when neededLead customer communication during product launches, outages, or major changesCollaborate with Marketing and Sales on case studies, renewals, and upsell opportunities🎯 About You5+ years of experience in Customer Success, with at least 2+ years in a leadership role at a SaaS companyExperience in healthcare, healthtech, or other regulated B2B environments (preferred)Proven ability to build and scale global CS functions and teamsExcellent communicator and relationship-builder, both internally and externallyHighly data-driven, with a deep understanding of CS metrics (NPS, CSAT, health scoring, churn, etc.
)Comfortable operating in a fast-paced, startup environmentPassionate about helping people, solving complex problems, and making healthcare better🌍 Why Join Carepatron?100% remote – work from anywhere in the worldJoin a mission-led team building something that truly mattersStrong team culture: smart, kind, and passionate peopleCompetitive salary + equityFlexible work hours and generous leaveReal ownership and autonomy from day one🚀 How to ApplyIf you’re excited about scaling a world-class customer experience and playing a key role in Carepatron’s next stage of growth, we’d love to hear from you.
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