Education & Training Specialist

JOB TITLE: Education and Training SpecialistAbout Lightbeam Health SolutionsLightbeam Health Solutions is a premier population health management company dedicated to transforming the future of healthcare. Specializing in value-based care optimization, care management, and reporting, we pride ourselves on leveraging cutting-edge technology to create tangible solutions for our clients. Our goal is to empower health organizations to enhance patient outcomes while reducing costs, and we make it a point to stay at the forefront of health analytics and data management.

Job SummaryThe Education and Training Specialist is responsible for coordinating and delivering effective training and education for clients and employees on Lightbeam Health Solutions products and solutions. Your focus will be on helping users who are new to the application understand the overall functionality and where they can find the data needed to assist with their specific use cases. Training sessions you lead will be virtual via Teams, or onsite at the client’s office or at our corporate office. Additionally, there are quarterly webinars that all clients are invited to attend.

ResponsibilitiesUtilize training materials including curriculum, agendas, materials and initiatives, etc.

Conduct training sessions for end users; onsite, at Lightbeam corporate office and virtually via TeamsPlan, design, and facilitate 1-2 day in-person training sessions at the Lightbeam corporate office on a quarterly basisServe as a subject matter expert and resource for training course deliveryBecome knowledgeable on adult learning theory and incorporate principles into facilitation of training sessionsEnsure learners receive appropriate and effective training enabling them to fulfill their job responsibilities as applicable to the Lightbeam product lineEnsure special emphasis is reflected on maximizing the benefits of the software capabilitiesUtilize online resources for continued self-education on training, training techniques, theories, etc.

Plan sufficient preparation time for upcoming training sessionsSchedule follow up sessions as requested / neededCollect and maintain attendee lists for client trainingDocument accurate notes from training sessionsInform Lightbeam project owner of any client issues that affect their assigned clientsEnsure all follow-up items are addressed on a timely basis, escalating any issues that cannot be personally addressedWork with implementation team members to coordinate client training seriesIdentify and recommend continuous improvement opportunities across training process, implementation, and product service offeringConduct employee onboarding product trainingReceive Lightbeam Certified Professional (LCP) certification within 30 days and recertify every two years.

Qualifying Job Knowledge, Skills & AbilitiesProven working experience as a Trainer within the Healthcare IT IndustryPassion for teaching and keen ability to coach othersExperience with technologies and best practices for instructional manuals and teaching platformsEnergetic team player with positive attitudeKnowledge of population health management and/or understanding and experience with healthcare dataAccustomed to client-facing rolesWillingness and ability to travel 25-50%Strong time management skills and the ability to prioritize workProficient computer skills, including MS Office Suite (Word, PowerPoint, Outlook, and Excel), instructional software, etc.

Strict adherence to company philosophy and mission statementAbility to manage multiple projectsGood interpersonal skillsAbility to speak to all levels within an organization, including C SuiteStrong verbal and written communication skillsAbility to present to large and small audiencesAbility to analyze problems and strategize for better solutionsParticipate in special projects and perform other duties as requiredWorking knowledge of claims and clinical dataUnderstanding of interfacesVery good attention to detail and accuracyAbility to plan and arrange activitiesAbility to manage conflictCapacity to work effectively under pressureAbility to interpret client questions to provide proper guidanceKET COMPENTENCESCritical thinking with problem solving skillsPlanning and organizingDecision-makingCommunication skillsInfluencing and leadingCustomer-centric mindsetFriendly personality and presenceTeamwork and positivityLead with recommendationsAnalytical thinkingAdaptabilityStress toleranceStrong computer skills requiredEducationBachelor’s degree in education, healthcare, business, information technology, or related fieldPrevious experience as a trainer, corporate training specialist, or related positionCertification from talent and training associations is a plusLightbeam Internal Use OnlyPosition Security ClassificationCRITERIA:

POSITION RISK LEVELHigh Risk (if any of these are true)Access to Restricted information, including PHI and PIIElevated access privilegesAccess to the Security InfrastructureMedium RiskAccess to Confidential, but not to Restricted informationLow RiskAccess to Unclassified information onlyEducation & Training Specialist: HighCRITERIA: SECURITY ROLES & RESPONIBILITIESSecurity Roles & Responsibilities Approve security-related changes Execute security-related changesEducation & Training Specialist: Not applicablePolicy/procedures for LightbeamCyber Security Incident Response (CSIRT) teamAbility to Approve, Execute or Not Applicable (Security Related Changes)Education & Training Specialist: Not applicableSECURITY ROLE-SPECIFIC TRAININGAnnual Incident Response Exercises