Project Manager / Client Success Manager

Project Manager / Client Success ExecutiveWe are currently looking for Project Managers / Client Success Managers to join our growing Client Services team. Ideal candidates will have a healthcare software implementation background combined with successful project management experience and the ability to come up to speed quickly. Working with our account management team, project managers and project coordinators assist in building and managing successful relationships with both new and existing customers, appropriately identifying their needs and goals in order to aid them in reaching success using our population health management product.

ResponsibilitiesManage the implementation of our population health software solutionBuild and adhere to detailed project plansAssist project team in maintaining successful relationships with customers to better understand and achieve their population health needs and goalsWork cross functionally within the company to communicate with all stakeholders in customers’ successDefine and coordinate tasks and resources to ensure contract deliverables are on target to meet milestones, objectives and goalsDevelop and maintain detailed project plans, outlining tasks, timelines, and responsibilities to be monitored and tracked to ensure progressMeasure project performance using appropriate tools and techniquesManage changes to the project scope, project schedule, and/or project costs as needed/applicableIdentify and minimize project risksTrack any/all open issues, working internally and with customers to address and resolveActively work with co-workers to resolve open issuesValidate claims and clinical data as neededAssist in the training of customers, when applicableReport and escalate issues as appropriate to managementHelp prepare quarterly internal and customer-facing presentationsConsistently monitor and report on progress of the project to all stakeholdersEnsure, as part of a project team, that both customer and company objectives, expectations and goals are being metAd hoc internal duties, focused on building efficiencies around client-facing servicesRequirementsSkills and Experience:

Must have proven working experience in project management within the healthcare industryKnowledge of project management methodologies, techniques, and toolsUnderstanding/experience with healthcare data (Clinical/EHR, Claims, etc.

)Implementation of healthcare IT softwareStrong working knowledge of claims and clinical dataUnderstanding of interfaces (preferred)Knowledge of population health and value-based care (a plus)Accustomed to customer-facing rolesOutstanding written and verbal communication skillsSolid organizational skills, including attention to detail and multi-tasking skillsStrong working knowledge of Microsoft Office suiteAbility to embrace change and company growthStrong analytical skillsWillingness and ability to travel (25-50%)Key CompetenciesCritical thinking with problem-solving skillsPlanning and organizingDecision-makingCommunication skillsTeam playerPositive attitudeAdaptabilityStress toleranceStrong computer skillsEducationBachelor's DegreeLightbeam Internal Use OnlyPosition Security ClassificationCRITERIA:

POSITION RISK LEVELHigh Risk (if any of these are true)Access to Restricted information, including PHI and PIIElevated access privilegesAccess to the Security InfrastructureMedium RiskAccess to Confidential, but not to Restricted informationLow RiskAccess to Unclassified information onlyProject Manager / Client Success Executive: HighCRITERIA: SECURITY ROLES & RESPONIBILITIESSecurity Roles & Responsibilities Approve security-related changes Execute security-related changes Not applicablePolicy/procedures for LightbeamCyber Security Incident Response (CSIRT) teamProject Manager / Client Success Executive: Not ApplicableSECURITY ROLE-SPECIFIC TRAININGAnnual Incident Response Exercises