Cargo Agent

SummaryThe Cargo Agent is responsible for timely processing and screening of import and export documentation. Any irregularities identified are properly escalated and reported to the respective airlines in accordance to airline timeline requirement. He/she serves as liaison between the Export Manifesting and Import Documentation team thereby ensures timely hand over and collection of document pouches to/ from the aircraft.Duties And ResponsibilitiesHandle customers’/ airline/ agents’ enquiries in a polite and efficient mannerAttend to customers in collecting/ delivering of cargo including receiving of paymentsLiaise with warehouse operations team as appropriateScreens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipmentsUpdate consignments records in Cargo Management System (CMS) and airline systems and maintain computer databaseSorting and dispatching of cargo documents in accordance to airline requirementsCoordinate with carriers/ Ground Handling Agents and arrange transfer of all transshipment trafficConduct tracing activity and any other relevant action following short/ over shipments of documents/ cargoUpdate filing as necessarySupervising a team of subordinate working under the sectionsEnsure compliance with all workplace safety, security, and health policies and proceduresPerform any ad-hoc duties as assigned by the reporting manager or department headRequirementsGCE ‘O’ or ‘N’ LevelsExperience in logistics & warehouse is an advantageCustomer-oriented and can provide excellent service level