Cargo Customer Service & Operations Agent

Sell and promote actively and efficiently Swiss WorldCargo’s products and capacities at the highest yield possible. Ensure optimal Customer Service based on Swiss WorldCargo’s Vision and Quality Standards. Optimize flights & trucks. Tight collaboration with colleagues locally and internationally. Based in Amsterdam, you'll focus on AMS/RTM stations and occasionally support Western Europe Region.TasksYour main tasks include, among others:Organize optimal workflowAnswer phone calls and emails as quickly as possibleManage and clean queues with internal informationManage bookings, quotations considering the dynamic pricing modes. Be oriented for upselling and high yielding cargoManage Customer Service activitiesMinor accounting & reporting tasksSell proactively available capacities.Manage allotments and prebookings and inform Manager about market trends, and customer feedback/informationCooperate closely with local organizationWillingness to take risk and show a pro-active approachWillingness to occasionally visit customers jointly with Sales Executives or Manager and collaborate closely with themBe updated with My SWISS WorldCargo news, pull-out information, Local Procedures and GuidelinesObserve directives and given deadlinesWillingness to travel domestically/internationally for training and events if requiredEnsure promotion of Offer & Order as well as online booking platforms (eg. Cargo.One, Webcargo etc)Manage and supervise ULD control RequirementsThe ideal Cargo Customer Service & Operations Agent should meet the following requirements:Minimum MBO/HBO level education or similar successfully completed with diploma preferably in the aviation, logistics or administrative directionMicrosoft 365, TEAMSPower BI knowledge is an assetExperience in the air cargo business is an assetDutch (fluently)English (full capability in speech and writing)Any other language skills are considered an assetOpen minded and positive attitudeTeam playerAble to work well organizedHigh degree of flexibility and resistance to stressOwnership of assigned tasksHigh team spirit and multicultural sensibilityBe discrete and work focused to given objectives and prioritiesCV/Resume and Motivation letter required