Chief of Staff

Type of Role: In-Person in St. Louis, MOStart Date: ASAPCompensationCash: $150,000 - $200,000Equity: 0. 2% - 0. 4%We have the fastest interview process directly with company leadership - expect a maximum of 48 hours between our first call to offer. Key ResponsibilitiesGeneral FirefightingBe the go-to problem solver for novel, high-priority challenges across the organization. Diagnose product and operational issues, create data-driven strategies to address them, and execute solutions effectively. Manage and interface with existing customers directly, responding to problems and staying on top of all follow-ups. Tracking customer-reported issues, synthesizing proposed product enhancements based on customer feedback and data, and presenting to team members.

Act as a Swiss Army Knife, flexibly adapting to the needs of our fast-paced, scaling startup. Data Analysis & ReportingLeverage analytics tools, databases, and SQL to pull reports and analyze key performance data. Develop and maintain dashboards to monitor operational metrics, providing actionable insights. Proactively identify trends and opportunities for improvement across teams. System & Process DevelopmentCollect customer feedback and work directly with the CEO to identify product improvements. Partner with department leads to design and implement scalable systems and SOPs. Drive operational excellence by identifying inefficiencies and optimizing workflows. Collaborate cross-functionally to ensure seamless execution of new initiatives.

About You3–4 years in a similar operations role at a fast-growing startup, consulting firm, or equivalent environment, and demonstrated fast-track career progression in those roles. Attending or completed a reputable MBA program in the United States (WashU Olin preferred). Exercise strong customer tact – the ability to communicate with high-level customers in the best interest of the company. Excellent email writer and strong proficiency with Outlook. Strong proficiency with Tableau, SQL, and other analytics tools. Mastery of Excel and PowerPoint. Exceptional organizational and time management skills, with the ability to prioritize effectively in a dynamic environment.

Demonstrated success working across a broad range of operational functions, consistently performing at a top-of-cohort level. Thrives in a fast-paced, high-impact environment. This isn’t a traditional 9-to-5 role—it’s a chance to be part of building something extraordinary. Passionate about Carma’s vision and excited to work in-office in St. Louis, Missouri. Interest in the automotive space is a plus.

Benefits And PerksHighly-competitive compensation package based on your skills and experienceEquity options so you directly share in company upsideFull-coverage medical, dental & vision insuranceLong-term opportunity with significant potential for salary growthFriendly, close-knit atmosphere working directly with founding teamAbility to make an outsized impact and get in on the ground floor of an explosive growth startup, and one of the top startups in Y Combinator’s Winter 2024 batchCompany off-sites and eventsAbout Carma - Same-Day Auto Repair For Commercial Fleets. We’re Carma, a Y Combinator-backed, first-of-its-kind marketplace platform for commercial fleets to get correct vehicle repair, fast and fair.

Our mission is to solve the massive $573B problem – difficulty for commercial fleets to efficiently get best pricing for automotive service and difficulty for vehicle repair shops to attract fleet customers. Carma is a B2B managed marketplace for commercial fleet owners to get same-day automotive repair for any vehicle with instant transparent offers and guaranteed pricing. Every year, fleet owners spend $573B on auto repairs globally. Fleet owners request any service through our mobile app, which we send to our network of highly-vetted Carma Partner Service Centers.

Our Partner Service Centers give users real-time offers on their requested services. Our fleet customers save upwards of 50% when they use Carma vs. the median price for the same service in their zip code, while our Partner Service Centers increase their revenues and obtain new customers. Backed by Y Combinator.