Case Coordinator

About WorkAonWe have staff in 12 locations around New Zealand which allows us to focus on early contact and face to face rehabilitation with injured employees. Our nationwide network of providers ensures injured staff receive the best treatment possible as soon as practical.Aon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow their business.We are open for the right candidate to be based at our office in either Auckland Central or Hamilton.What The Mahi Looks LikeOur Case Co-ordinators support people who have suffered ACC injuries ensuring effective injury management, rehabilitation, and return to work. This is a busy role, where you will need to think on your feet and switch up priorities.A Few Key Areas Of Responsibility IncludeMaking initial contact to injured workers to discuss their claimSupporting Case Managers with administrative tasksClaim administrationSkills And Experience That Will Lead To SuccessYou may come from a varied background in customer service/call centre environments, medical admin and/or a strong coordination background. Being able to show empathy and understanding while ensuring the best outcome for our clients is key.Other Key Skills We Look For AreComputer savvy across MS OfficeAbility to manage various contact points and attention to detailPrevious experience dealing with ACCWhy Aon?AboutWe don’t just talk about better ways of working—we live it, every day. Here’s what you can look forward to:Friendly, collaborative teams both locally and across the globe.Comprehensive onboarding and continuous professional development.Opportunities to grow and progress across different areas of our business.What’s On Offer?Competitive base salary plus annual incentiveContinuous learning and professional development opportunitiesHealth and Life Insurance, plus Income Protection optionsGym discountsFlexible working arrangements, Early finishes on Friday, 2 AON wellbeing days per year.Employee Assistance Programme (EAP) servicesApply now and join a company dedicated to offer sound solutions to NZ clients.How We Support Our ColleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.comAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.2568972