Cashier

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Position PurposeCreate an addictive experience for our clients’ in accordance with our DNA, Sephora Attitude and meeting the objectives set by the Store Manager/Director. Key AccountabilitiesClient ExperienceWin clients loyalty. Welcome, listen to, understand, shape, and satisfy client needs, exceeding their expectations. Share knowledge to build trust and repeat business.

Introduce complimentary services to the client and assist to uplift the average basket sales. Apply Sephora Attitude with the use of digital tools to enhance the client’s experience. Share product knowledge to build the sale and basket. Have a friendly and engaging personality in order to foster and maintain long-lasting positive client relationships. Education & DemonstrationAssist and guide clients on the most appropriate range of products, according to their needs and skin type. Support your store team in explaining and demonstrating new products to the clients.

Display an exceptional image and body language in accordance with the Sephora grooming guidelines. Make sure to set example and be always a role model. Know customer beauty pass status, points and current offers. Introduce beauty pass offers and following right scanning process. Answer customer questions or referring them to the staff who can best provide answers if the information is specific to a certain product. Promote Sephora website and other digital tools. Fix complaints related to beauty pass program. SalesUse the Sephora Attitude & selling techniques to build and maximize each client's basket. Contribute to achieving store monthly turnover.

Contribute to the store commercial and operational KPIs. Offer +1 from Beauty to GO, including the sale of gift vouchers. Cross- sell products to customers and introduce new products or Animation items. Introduce complimentary services to the client and assist to uplift the average basket sales. OperationsRespecting and following Sephora attitude at all times. Processing customer transactions accurately and efficiently. Balancing the cash register and generating reports for credit and debits. Following all cash procedures as per Sephorapedia, audit guidelines and CEE report. Maintaining the cash wrap area with all appropriate levels of packaging and supplies.

Maintaining a clean workspace at the cash area, gift wrap and Beauty to GO. Having a Beauty to GO focus with selling replenishment, pricing, merchandising and cleanliness. Updating discrepancy file, shift summary reports and other cash related processes. Flexibility and the ability to work with a schedule that may be different from week to week. Support your store team with merchandising procedures (products, testers, prices, animations and stock room, beauty hub tools, etc. ) according to Sephora standards. Display an exceptional image and body language in accordance with the Sephora Grooming Guidelines.

Assist your store in all departments where necessary (cash, operations other axis). Contribute to the overall store’s image through cleanliness and product restocking. Contribute to improving on audit finding. Know HowKeep the knowledge and skills up to date by attending regular training, either in-class at/with Sephora University, in your store and by connecting and actively using our digital training platform. Job Holder Profile Experience1-2 years’ experience in sales and operations. Passion for beautyLanguagesEnglish – minimum intermediate level. CompetenciesBasic Math/Excel. Attentive to details. Good communication skills. Punctual & organized. Innovative. HERE, YOU WILL FIND:

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spiritCulture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and leadWork that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a differenceJoin us and belong to something beautiful.