General Manager - Operations

Cathay Dining is the principal airline caterer in Hong Kong and one of the largest flight kitchens in the World. With more than 50 years of experience to deliver tailored, high-quality inflight and catering cuisine solutions to customers and consumers in Hong Kong and across the globe, the company operates the principal aviation catering business in Hong Kong. The selected candidate will report to the Chief Operating Officer (COO) of Cathay Dining (CDI).

As General Manager - Operations, s/he provides the leadership, management, and vision necessary to drive and oversee CDI operations to deliver excellent and efficient catering services to the Cathay group and other CDI customers. S/he ensure that our operations of all company’s activities associated with food production and operation services are aligned with changing customer needs, industry technological advances, and the Company business objectives set by COO. Responsibilities:

Lead and oversee the daily business operations associated with food production and operations services to ensure the alignment with Cathay Dining vision, mission, values and meeting all operational KPIs. Lead execution of business strategy as developed by COO with the goal of increasing business value and ensure effective operation performance of both Airline Catering and Non-Airline Catering Business. Collaboration with Cathay team on dining experience design. Drive to meet financial objectives in relation to food cost, staff cost, capacity and cost optimisation, with growth of sales revenue, market share and profitability.

Provide leadership to the operation teams to build a motivated and engaged workforce and an inclusive workplace. Drive and foster a high performing team and develop the culture of data-driven decision making across the organisation. Ensure operations are conducted safely, and in compliance with all health, safety and other legal requirements of Hong Kong, other applicable regulatory authorities and Company Standards, Policies and Procedures. Ensure operations are conducted according to all quality requirements and guidelines as specified by Hong Kong regulatory authorities, Company and other applicable standards such as ISO, HACCP etc.

Evaluate deployment of human, technical, financial and material resources to formulate plan for continual improvements on operating efficiencies, food variance, on-time performance (OTP), working with centralised teams where appropriate to achieve high standard of customer satisfaction. Drive lean initiatives / operational excellence and reinforce training programs to strive for a cost-efficient and highly adaptive flow of production and operations services. Support COO on all high-level strategic planning across the full spectrum of organisational design and development, collaborate with CDI leadership team to drive organisation transformation and manage organisational change initiatives. Other projects as assigned. Requirements:

A bachelor’s degree in any discipline, preferably in operations management, business management or engineering related discipline. Minimum 15 years of relevant working experience in food manufacturing industry, with at least 8 years in a Senior Management Position. Preferably with operational knowledge of airline inflight catering. ERP design and implementation experience. Experience in successfully managing and executing multiple process improvement projects, using LEAN and Six Sigma tools, simultaneously and cross-functionally. Experience in strategic and business planning. Strong business acumen with strong capability in dynamic situation management. Result-oriented and able to manage change. Strategic thinking, broad business perspectives and strong management skills.

Excellent presentation and persuasion skills, problem solving and analytical skills. Strong communication, analytical, critical thinking and financial skills with the ability to understand and describe complex situations. Work experience in Asia would be an advantage. We offer a competitive remuneration package and a full range of benefits. To all interested applicants, please indicate the applied position on your personal resume and expected salary, and submit your application through one of the following channels: In-person or by mail:

Cathay Subsidiary Services - Talent Acquisition Team, People Department, Cathay Pacific Catering Services (HK) Limited, 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong, China. LinkedIn submission: Submit your application via Easy Apply. If you have any inquiries, please feel free to contact 2450 2103 / 2450 2031 to Talent Acquisition Team, People Department.

The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Pacific Catering Services Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.