Area Facilities Manager

Job PurposeTo oversee and manage all facilities operations across multiple locations within a defined geographical area. The Area Facilities Manager ensures buildings and services are safe, compliant, cost-effective, and support the client’s core business operations. Key ResponsibilitiesOperations & MaintenanceSupervise hard and soft services, including MEP systems, HVAC, cleaning, landscaping, pest control, and waste management, security, catering, etc. Ensure preventive and corrective maintenance schedules are effectively executed. Coordinate with technical teams to address breakdowns and emergencies. Budget & Cost ControlPrepare and manage budgets for each site. Control operational costs and identify cost-saving opportunities. Review and approve maintenance and service invoices.

Compliance & SafetyEnsure compliance with local laws, regulations, health & safety standards. Conduct regular site inspections and audits. Follow up on corrective actions for non-compliance or safety incidents. Vendor & Contractor ManagementOversee third-party service providers and contractors. Manage service contracts and evaluate vendor performance. Enforce SLA and KPI compliance. Site ManagementConduct regular site visits and inspections. Maintain facility condition reports and performance dashboards. Act as the main point of contact for site-related escalations. Client & Stakeholder RelationsMaintain strong communication with clients, landlords, and internal teams. Address client requests and resolve service issues promptly. Prepare and present monthly reports to stakeholders.

Continuous ImprovementImplement best practices and innovations in facilities operations. Lead energy efficiency and sustainability initiatives across sites. Train site teams and develop SOPs.

General DutiesStay abreast of changes taking place in the mortgage servicing industry and help management assimilate such changes into its business modelOperationally focus on providing appropriate options for borrowers, including repayment plans, special forbearance, modifications, short sales and/or foreclosure across two sites, the strategic direction for daily operations to process customer requests and confirm the team is responding to customer and other third-party inquiriesEnsure that the team is researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to determine the appropriate courses of actionAlign with external business partners to certify results and reporting comply with expectations and business requirementsDrive continuous improvement through best practices and will capitalize on key market opportunities, ensuring that resources are wisely leveraged to maximize shareholder returnEnsure that appropriate risk management processes are in place and that a culture of compliance with company policies is embedded in the organizationServe as a mentor to direct reports and be a champion of talent development within the Mortgage Servicing departmentGrow and sustain operational effectiveness by achieving monthly and annualDevelop talent through coaching, mentoring and cross-functional training ofLiaise closely with other functions like Finance, Legal, marketing and communications to enable a comprehensive view of workforce strategyProvide a safe and healthy workplace with responsibility for all QHSE compliance for both Client and supplier partners.

Ensure contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes. Understand and comply with site safety rules/requirements of Client, rules inclusive of rams, permits and controls and processes within critical environments. Ensure safety PPE and equipment is available and utilized by both self-perform team members and supply partner team members at all times. Follow correct procedures and conduct incident reviews and root cause analysis (including regulatory response and reporting) and drive consequence management for all incidents.

Ensure ongoing and required training (PPE, LOTO, confined space, etc. ) is conducted and completed by all team members including monthly toolbox talks. All reporting must be timely and complete, and all required on site documentation must be up to date and easily accessible. Qualifications & SkillsEducation & ExperienceBachelor’s degree in Facilities Management, Engineering, or a related field. 5–8 years’ experience in multi-site facilities management (including vendor oversight). Experience with CAFM systems is an advantage.

SkillsStrong leadership and team managementBudgeting and cost controlExcellent communication and negotiationAnalytical and problem-solving mindsetKnowledge of HSE regulations and building codesWorking ConditionsFrequent travel between sitesOn-call availability for emergenciesFast-paced and hands-on environment