Customer Service Representative

Culligan Consumer Products Ireland, a leader in the water treatment, is seeking a customer-focused and reliable Customer Service Agent to join our growing team. In this vital role, you will be the first point of contact for our customers, providing outstanding support and assistance across our range of water treatment services and solutions. You'll work in a fast-paced environment, resolving issues, managing service bookings, and ensuring customer satisfaction. If you're passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we'd love to hear from you.

Core ResponsibilitiesRespond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platformsManage service bookings and product orders, including routing vans and coordinating with field techniciansProcess customer accounts, update records, and ensure accurate data entryTroubleshoot and resolve customer issues or complaints to a satisfactory conclusionPromote and upsell appropriate services and products where relevantCollaborate with other teams (Service, Sales, Finance) to ensure efficient service deliveryMaintain high standards of documentation and CRM system useContribute ideas to improve processes and customer satisfaction metricsMeet individual and team KPIs related to response time, resolution quality, and service accuracyRequirementsProven experience in customer service or a related fieldStrong verbal and written communication skillsExcellent problem-solving abilities and a proactive approach to customer careAbility to handle multiple tasks and work in a fast-paced environmentFamiliarity with CRM systems is a plusStrong organizational and time management skillsBook in Installation & Services and routing vansTeam player with a positive attitudeBenefitsMonday - Friday, No weekends / bank holidaysOn Site ParkingCanteen FacilitiesBike to Work SchemeEmployee Assistant Program