Operations Manager

The Operations Manager will be responsible for overseeing the day-to-day operations of the household business, ensuring the smooth running of water softener and filtration installations, servicing, and maintenance for a customer base of primarily residential clients. With a team of 30-35 field engineers, the Operations Manager will coordinate resource allocation, optimize workflows and routing, manage inventory, and ensure customer satisfaction through effective service delivery. Core role and responsibilities: Operations Leadership:

Lead the operations team to deliver high-quality service, ensuring engineers are efficiently deployed and supportedDevelop and implement operational strategies to ensure timely service, installations, and effective issue resolution Resource Management: Oversee scheduling, staffing, and management of vehicles, tools and equipment to maximize efficiency Customer Service Excellence: Work closely with the Customer Service team to resolve issues by monitoring and evaluating customer feedback, ensure Engineers are well trained Financial & Budget Management: Manage operational budgets, control costs, monitor KPIs, and prepare reports for senior management Performance Monitoring & Reporting:

Track and report on operational performance, conduct reviews, and ensure service level agreements are metImplement and track KPIs for field engineers, ensuring service level agreements (SLAs) are met and that the team operates at peak efficiency Inventory & Supply Chain Management: Maintain stock levels, manage supplier relationships, and coordinate timely delivery of parts and equipment Health & Safety:

Enforce safety protocols, conduct audits, and ensure staff are trained in safe working practicesRequirementsProven experience in an operations management role, ideally within a service-based industryStrong leadership skills with the ability to motivate and manage a team of field engineersExcellent organizational and time management skills, with the ability to manage multiple tasks and prioritiesStrong understanding of operational metrics and KPIs, with experience in driving performance and efficiencyExperience in managing budgets and controlling operational costsStrong problem-solving skills and the ability to make data-driven decisionsExcellent communication skills, both written and verbalAbility to work under pressure and meet deadlinesBenefits22 days' holiday + Bank HolidaysCompany Pension schemeShopping discounts with Perks at Work24 hours access to Employee Assistance ProgramVolunteering DayEmployee support network and mental health assistanceOn Site ParkingCanteen Facilities