At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our growing team in Rockhampton, QLD.
As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems. RequirementsWhat You'll Do: Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them. Working with tickets submitted is what you'll spend most of your time doing.
You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teamsTroubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolvedCommunicating with customers through a variety of channels (phone, email and chat)Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to FridayWhat You'll Bring:
Epic customer service skillsPassion for helping others and a thirst for knowledgeTechnology enthusiastCommunicating technical information in an easy way to understandAmazing time management, strong analytical and problem-solving skillsShare in our passion for improvement, always looking for opportunities to improveBenefitsWhy You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
Extensive training and development opportunities that enable continual growth as part of your career planningExtensive discounts and benefits to maximise your moneyA choice of your IT equipment to maximise your success and access to cost-price tech for your personal needsFun team events to celebrate achievements and connect with colleagues outside work as part of our engaging cultureCT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note:
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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