Operation Coordinator

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20. 2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

​YOUR ROLEAt CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost. Based in one of CLL’s regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders.

This includes shipment booking, event (milestone) management, as well as timely escalation of issues. This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets. WHAT ARE YOU GOING TO DO?Day to day Operations:

First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day businessHandle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service levelMonitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructionsRequest and Incident Management: Handling of customer requests and supply chain incidents / disruptionsInform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they ariseVisibility and Event Management:

Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriersFollow up on missing events and investigate data inconsistenciesSupport reporting and performance measurement: Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviewsSupport analysis of standard KPIs and reports and identify / suggest areas for improvementSupplier Management: Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance. Process Governance:

Act in accordance with all relevant CLL SOP, Work Instructions and job specific proceduresSupport implementation of changes to processes or policies as determined by the process ownersSenior Operations Coordinator - all of the above, in addition: Act as back up for Supervisors in case of absenceOn-board, train and accompany new staff during their onboarding period Supporting Supervisors in work instructions updates/ revisions and best practice feedbackOngoing on-boarding and training of suppliers on SOP and systems usageWHAT ARE WE LOOKING FOR?Essential:

Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experienceMinimum 1 year of working experienceFresh graduates with logistics or supply chain related educational background may be consideredStrong computer skills and good working knowledge of Microsoft OfficeGeneral understanding of Supply Chain Management concepts and logistics processesFluency in English (both written and spoken) mandatoryAbility to work under pressure in a fast-paced environmentProven ability to get things done and a team playerHighly dependable and reliable in ensuring priorities are met effectively, good time management skillsCustomer service orientedWillingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.

g. , in case of urgent or emergency shipmentDesirable: Diploma in in business administration or Supply Chain Management. Bachelor’s degree in International Trade, Logistics or CommerceExperience in Freight forwarding logistics and International Supply Chain ManagementAdvanced knowledge of MS office products, Excel, PPT & WordKnowledge of transportation/warehouse management systemsMultilingual candidates a plusWHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance.

There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role. ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.