Business Analyst

Position DescriptionWe are looking for a skilled Business Analyst to support the development, enhancement, and maintenance of a Billing and CRM system for an Energy sector company. The ideal candidate will analyze business needs, assess system functionality, and collaborate with stakeholders to ensure the technology aligns with business goals. Your future responsibilities: Analyzing and translating business requirements into functional specifications. Conducting workshops and stakeholder interviews to gather and validate requirements. Documenting business processes, workflows, and data flows. Defining system integration needs, including APIs and data exchange. Acting as the bridge between business stakeholders and technical teams.

Ensuring solutions align with requirements, business objectives and delivering expected value. Required qualifications: 3+ years of experience as a Business Analyst or Product Owner. Bachelor’s degree in IT, Energy or a related field. Proven experience gathering and documenting business requirements. Ability to translate business needs into technical specifications. Experience with databases (SQL, MYSQL,Oracle), APIs, and system integrations. Excellent communication and stakeholder management skills. Proficiency in Estonian and English (both written and spoken). Familiarity with Agile, Scrum, or other SW development methodologies. Hands-on experience with JIRA and Confluence. Bonus: Experience or knowledge of Dynamics CRM 2013/ Dynamics 365. Bonus:

Experience with energy sector-specific sales information systems & processesWe value our employees: Our employee satisfaction is high - The average length of service is 7,4 years. We take care of our employees’ health - We offer additional health insurance, and we support sports opportunities. We offer employees the opportunity to be CGI shareholders - Our employees can join our stock program from the first day of work. We value work-life balance - We offer flexible working hours, remote work possibility and additional vacation days.

Your future duties and responsibilitiesRequired Qualifications To Be Successful In This RoleTogether, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value.

You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.