Change and Service Request Manager

At Aeven, we're committed to transforming our customers' experiences by delivering top-notch services and optimizing processes. As a Change and Service Request Manager, you'll have the opportunity to drive customer satisfaction and contribute significantly to our global projects.Your Key Responsibilities:As a Change and Service Request Manager, your mission will be to enhance and streamline customer experiences by:Processing Customer Requests: Skilfully handling various customer requests, including urgent enhancements, to ensure swift and effective execution.Collaborating with Architects: Engaging with our architectural team to assess and validate requests, aligning them with our customers' needs and expectations.Ownership and Performance Management: Demonstrating full ownership and accountability for requests while effectively managing key performance indicators to deliver outstanding results.Efficient Communication and Coordination: Facilitating seamless internal and external communication, meticulous planning, and coordination of implementation in close collaboration with our dedicated technicians.Decision-Making and Stakeholder Engagement: Making informed decisions to approve or reject requests, followed by clear and transparent communication to all relevant stakeholders.Insightful Reporting: Generating insightful KPI reports and providing ad-hoc reporting as needed to drive data-driven decision-making.Continuous Improvement and Training: Leading improvements within your entrusted areas and providing necessary training to enhance team performance.Your Ideal Qualifications and Experience:We're looking for a dynamic individual who is ready to take the initiative and is committed to delivering exceptional results. You should possess:Proven Experience in IT Services: Substantial experience in IT services or a similar technical environment, demonstrating your ability to navigate and excel in this field.Exceptional Communication Skills: Outstanding communication and interpersonal skills, enabling you to effectively interact with both technical and non-technical stakeholders.Familiarity with IT Service Management Frameworks: A solid understanding of IT service management frameworks such as ITIL and proficiency in using ITSM tools.Relevant Certifications (Advantageous): Holding certifications such as ITIL or PMP is a significant advantage, showcasing your dedication and expertise in this domain.You are fluent in Danish & English