Change Management & Business Transformation

INTRODUCTIONAn opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.In this team, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around.As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe.After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.Examples of projects or the kind of projects you may engage in, include but are not limited to: Commerce Platform Ticketing and Access Control systems Web and Mobile application development Gaming and new technologies innovations, that connect the guest at home and in park Photo validation technologies Ride Reservation platforms Food and Beverage platforms Character Digitally Connected Experiences, And The List Goes On.So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.Job Summary & MissionThis role will play a critical part in driving digital transformation at the enterprise level. Our mission is to encourage user adoption of new system services in order to achieve company goals and realize our vision of a competitive theme park business, while reducing psychological barriers and resistance to change.You will actively engage with key business stakeholders - including Park Operations, Finance, and Marketing - to lead communication initiatives that inspire and support new system deployments. Prior to our full-scale transformation, the role will focus on developing clear and effective communication materials aligned with business objectives, tracking progress, and supporting learning initiatives to ensure successful rollout of new systems. This includes delivering sufficient communication, user training, and change impact analysis to enable smooth transition and adoption.Responsibilities Engage Stakeholders Through Targeted Communication Strategies・Understand the audience by segmenting stakeholders (e.g., leadership, employees, customers) and tailoring messages to address their specific needs, preferences, and concerns・Define As-Is and To-Be Concepts and business processes to analyze long-term change impacts・Utilize appropriate communication channels (e.g., email, meetings, digital platforms, newsletters) suited to each audience segment・Establish a feedback loop to gather stakeholder input and continuously refine communication strategies Create and Disseminate Release Notes, Announcements, and NewslettersDevelop clear and concise content that highlights key changes, benefits, and timelinesEnsure consistent branding and tone, aligned with the company’s voice and visual identityDistribute communications in a targeted and timely manner to relevant groups Coordinate Internal and Business Communications for Alignment and ClarityCollaborate cross-functionally with teams such as HR, IT, and leadership to maintain consistent messaging across the organizationDevelop standardized templates and guidelines to promote clarity and consistencyProvide proactive communication to avoid ambiguity and confusion Support Learning Initiatives with Communication Materials and Resources・Create engaging and informative training materials (e.g., slides, videos, FAQs) and training execution.・Facilitate easy access to learning resources through internal portals, emails, or other appropriate channels・Promote learning programs by communicating their benefits and encouraging participation Track Progress and Report on Training Initiatives・Monitor and report on training progress, gathering feedback to drive continuous improvement・Measure the effectiveness of learning content and sessions, making data-driven adjustments as needed Provide Ongoing Learning Support・Offer continued support to end-users, addressing questions and guiding them through system transitions・Keep learning materials current to reflect updates in processes or systemsRequirementsLANGUAGE:Advanced Business Proficiency in Japanese and EnglishEducationBachelor's degree in Business communications, Marketing, or a related field.Experience・Deep understanding of change management strategies and related concepts・Strong experience in stakeholder engagement with excellent communication skills・Proven ability to create and manage effective communication content・Skilled in tracking and reporting on transformation progress and initiatives・Creative thinker with the ability to support learning through impactful communicationLIFE at Universal Studios JapanCheck out more information on our corporate here at Universal Studios Japan.▶Corporate HP▶Perks & Benefits | 福利厚生▶CSR | L♡VE HAS NO LIMIT▶Meet Our People▶Digital Technology | Product Owner▶Park Technology IT | Digital Experiences▶Park Technology IT | Network Infrastructure職種 / 募集ポジション Change Management & Business Transformation雇用形態 正社員給与応相談経験、年齢等を考慮の上、当社規定により決定。 ■昇給：年1回 ■賞与：年2回（夏季賞与・冬季賞与） ■交通費全額支給 ■時間外勤務手当・休日勤務手当別途 ※ただし課長代理（アシスタントマネジャー）以上は管理監督者のため対象外 ■深夜勤務手当 ■その他当社規定による諸手当あり勤務地 大阪府大阪市此花区桜島2-1-33会社情報会社名 合同会社ユー・エス・ジェイ（USJ LLC）本社所在地 大阪府大阪市此花区桜島2丁目1番33号社長 村山 卓設立 1994年資本金 50億円事業内容 テーマパーク「ユニバーサル・スタジオ・ジャパン」の運営・企画、および関連事業従業員数 15,533名（社員：3,393名、アルバイト：12,140名） ※2024年12月31日現在休日・休暇/福利厚生 【休日・休暇】 ■年間休日120日（月平均10日） ■年次有給休暇（初年度15日、最大20日） ■産前・産後休暇、育児休業、介護休業など 【福利厚生】 ■制服貸与 ■社会保険完備（雇用、労災、健康、厚生年金） ■団体生命保険 ■LTD（長期所得補償制度）保険制度 ■確定拠出年金制度 ■退職金制度 ■テーマパーク無料招待券・割引チケット配布 ■各種映画・コンサートチケット割引販売 ■DVD無料レンタル ■クルーカフェ ■各種教育サポート ■社内コミュニケーション（社内SNS、社内誌等） ■社内イベント多数正規雇用の中途採用比率 2022年：96% 2023年：88% 2024年：75% ※2024年12月31日現在登録情報の有効期限 ※登録された情報の有効期限は、登録日から3年間です ※ご登録いただいた個人情報を、採用活動以外の目的に使用することはありませんプライバシーポリシー 合同会社ユー・エス・ジェイ（USJ LLC）の個人情報の取り扱いについては、下記をご参照ください。 https://www.nbcunicareers.com/candidate-privacy-policyCopyrights And Trademarks https://www.usj.co.jp/web/ja/jp/copyright-notice中途採用窓口 営業時間 平日：9時30分～18時 ※土日祝はクローズしています受動喫煙対策 当社ではこれまで施設内禁煙（分煙）を進めてきました。今後、さらなる健康経営推進策の一つとして、喫煙者だけでなく、非喫煙者を含めた従業員全員がより快適かつ健康でいきいきと過ごす事ができる職場環境の実現を目的として、2024年1月1日から喫煙所を廃止し、敷地内全面禁煙といたしました。今後も喫煙者の卒煙をサポートする活動も継続していきます。