Change Management Specialist

Job Description: Service to ensure that changes are handled in accordance with the current agreed process and associated procedures.Service to administer change records in SILVA, the client Global ServiceNow instance.Service to participate in, and host relevant change management meetings including CABs.Service to assist with escalated changes and ensure their workflow is managed in accordance with the process.Service to provide day to day expertise for changes managed to the process stakeholders.Service to collaborate with process stakeholders.Service to ensure change approvals are in place in accordance with timings specified in the process.Service to produce change management reporting.Service to manage post implementation reviews for changes that have caused major business impact or upon request.Service to report issues or process deviations to the Change Management Team Manager.Service to report process improvements to Change Management Team Manager.Service to execute change process related tasks, including process improvements assigned by the Change Management Team Manager.Service to supervise and coordinate changes (e.g. OpCo releases, high impact/high risk changes) outside business hours upon request/on demandJob Requirements:Minimum 3 years expertise in change management in a coordinator / change manager service.Minimum 3 years of IT Operations expertise.Expertise in a global organisation with matrix management and complex organizational units.Operational expertise of ServiceNow.ITIL certified, or service willing to obtain certification as part of the development plan.Professional English context and environment - mandatory.Service to cover EU hours of business