Job ResponsibilitiesCoordinate planning, order processing, execution of deliveries and returns of customer ordersRequest for quotations (RFQ/RFF/RFA) & service SLA for all delivery destinations (Singapore & International)Coordination with other teams on the execution of e-commerce activitiesSource new strategic business/service partners for order-fulfilment (OFC)Manage a diverse service environmentManage the operations for good serviceExecute activities driven by data analyticsManage service quality and customer satisfactionImplement preventive and corrective measures of disaster recovery planImplement the customer loyalty programmesProvide specialised knowledge and insights to the development of technology strategyTrack and report the business outcome of data-driven insightsAudit, review, evaluate and rate performance of vendorsGenerate âon-timeâ and âdelayedâ deliveries reports dailyEnsure timely updates on tax and duties information for each countryUpdate import and export restrictions for each countryAll other ad hoc duties assigned by superiorJob Requirements Proficiency in Microsoft Office, especially ExcelStrong sense of urgency with the ability to manage multiple tasks effectivelyKeen attention to detail with a careful and precise work approachEffective team player with a commitment to integrity and positive attitude
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