Chart Support manager (Gambling)

We’re Hiring: Chart support manager (Gambling) 📌 Position: Chat Manager (Live Chat & Email Support)🧩 Responsibilities:Provide real-time support to users via live chat and email;Respond to player inquiries promptly, accurately, and professionally;Troubleshoot basic technical issues or direct players to the correct department.Maintain a friendly and engaging communication style while following company guidelines.Monitor player activity and identify potential issues, unusual behavior, or risks.Escalate complex cases to senior support or relevant internal teams.Document all interactions in the CRM/support system.Ensure high satisfaction rates and adhere to internal response KPIs.Participate in improving communication scripts and internal workflows.🎯 Requirements:At least 6 months of experience in Gambling in live chat support, email support, customer service, or a similar role.Excellent written communication skills (clear, structured, and friendly tone).Strong attention to detail and ability to multitask.Ability to work in fast-paced environment with quick response expectations.Basic understanding of CRM or ticketing systems (Zendesk, Intercom, Freshdesk, or similar).Ability to identify user needs and provide appropriate solutions.Problem-solving mindset and readiness to handle non-standard situations.Flexibility to work in shifts (if required).English level: Upper-Intermediate or higher (or specify the language your players use).Why You Should Join Us:Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.Professional Growth: We invest in your career development with ample opportunities for learning and growth.Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.