Clinic Manager

Company DescriptionCharter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando. Position OverviewThe Clinic Manager is responsible for supervising the day-to-day activities of a clinical research unit.

The Clinic Manager provides leadership and support to the clinical research staff to ensure high quality data collection, exceptional customer service, and appropriate visit volume to support the growth and success of the clinical research team. ResponsibilitiesLead the clinical operations team to achieve goals to support the growth and success of the site and ensure exceptional clinical activities for all studies. Think broadly and maintain a working knowledge of all actively enrolling and upcoming indications and trials.

Ensure that all clinical activities adhere strictly to study protocols, including all protocol requirements for patient visits, obtaining informed consent, patient visit schedules, test procedures, laboratory information, and other requirements. Work diligently to maintain excellence in clinical trial performance, both in study enrollment and in clinical trial data collection; review systems and study performance to continually identify areas of potential improvement. Communicate goals, metrics, and patient enrollment status with the CRCs and RAs daily; motivate team to achieve site and organizational objectives. Communicate clinical trial issues to Sponsor and/or Contract Research Organization (CRO), Principal Investigator, and Site Director.

Communicate closely with Sponsors and Clinical Research Associates (CRAs) to facilitate monitoring and data maintenance processes. Ensure the completion of all monitor and sponsor queries in a timely manner. Appropriately identify and prioritize issues or problems that need to be addressed by management, acting as needed. Mentor and train team members and provide leadership and support to all clinic team members; ensure team members complete required training and certification to perform study functions; develop training materials, as needed. Ensure all clinical team members, including CRCs and RAs are appropriately delegated to perform study procedures.

Provide excellent patient care and customer service; manage escalated situations with professionalism, empathy, and patience and work to develop appropriate resolutions. Facilitate scheduling for clinic visits and resolve related issues in a timely manner. Prepare for and/or participate in quality assurance audits conducted by study sponsors, federal agencies, or other review groups. Ensure the clinical operations team adheres to Good Clinical Practice (GCP) guidelines and company Standard Operating Procedures (SOPs). Ensure the company’s core values are known and continually practiced by the clinic operations team.

Develop and maintain positive and effective working relationships with all Charter Research team members. Perform other duties as assigned. Supervisory ResponsibilitiesCarry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and mentoring employees; addressing complaints and resolving problems. Responsible for the overall direction, coordination, and evaluation of the assigned department(s). Knowledge, Skills, And AbilitiesMust possess a strong work ethic and a high level of motivation to grow and improve the site’s clinical operations.

Ability to manage, lead, and motivate a team. Excellent communication and interpersonal skills. Exceptional organizational and planning skills and attention to detail. Agility to handle multiple tasks simultaneously and adapt to changes in responsibilities and workloads. Must possess a high degree of integrity and ability to maintain confidentiality with HIPAA guidelines, patient matters, and other sensitive information. QualificationsEducationBachelor’s degree preferred. Certified Clinical Research Coordinator (CCRC), or equivalent, certification preferred. ExperienceTypically, 3-5 years’ experience in a CRC role. Prior management experience preferred. Knowledge of medical terminology required.

Physical RequirementsProlonged periods of sitting at a desk and working on a computer. Prolonged periods of standing, bending, and reaching. Must be physically able to assist patients as needed, and able to lift up to 30 pounds at times. Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.