Customer Success Manager (m/w/d)

We’re a real startup, not a playground. Bootstrapped and fast-growing. Our motto: Move fast, break things. Chatarmin to the moon. We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be. We are looking for a Customer Success Manager who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough.

AufgabenManage your own portfolio of e-com clients autonomously Own onboarding, support, upsell - the full lifecycleDirectly solve client issues without waiting for others to jump inYou're a strategic partner who helps clients get the most out of Chatarmin to drive real, measurable success in their businessGet your hands dirty in operations and feedback loops to improve the productQualifikation2+ years experience in Customer Success or Account Management, ideally in B2B SaaSHigh stress resistance:

You don’t panic when things go sidewaysStrong communication and organizational skillsSelf-managed, disciplined, proactiveGenuine interest in tech, startups, and building something meaningfulPreverably living in Berlin or Vienna. Europe is a must. Fluency in both German and English (spoken and written) is mandatory. BenefitsYoung, highly motivated team with zero egoSpeed over politics: If you have an idea, run with itDirect impact on the company and the productReal growth opportunities - we promote from within. This is a place to build your careerEarn what you’re worth: We offer good base pay + uncapped commissions.

Your output defines your incomeInterview Process15 Min Call with CS LeadCase Study: 60 Minutes Case Study and Q&ACultural Fit: 30 Minutes call with the CEO