Chief Customer Officer

Sprout (www.Sproutup.com) is a rapidly growing IT Asset Disposition (ITAD) provider and electronics recycler. We are a growing GREEN company that has a customized ERP platform to manage our business. Sprout leverages data and analytics to make IT asset disposition flawless for the world’s leading enterprise. In the quest for smooth IT infrastructure refreshes, superior technology is only half the solution. The other half is uncompromising customer service. Our world-class customer service teams’ partner with companies at every turn to deliver solutions that make life (and the world) better.The Chief Customer Officer will lead the company’s client success and account management teams to 1) ensure service delivery outcomes are achieved for our clients; 2) expand high-priority client relationships through adopting new solutions (programs) or services within the same line-of business (e.g. up-sell within data center); or 3) add new lines of business altogether (e.g. cross-sell existing solutions/services into client IT).As a member of the executive leadership team, this individual will report directly to the CEO and will be responsible for establishing and executing (as a player/coach at times if need be) an effective account growth strategy. An integral part of this role is the ability to create a vision that drives high client satisfaction, profitable growth through service attachment, and maximized wallet share within each client relationshipKey Responsibilities:Create and execute the account growth strategy across key market segments and clients to ensure that Sprout identifies and optimizes a clear path to aggressive growthProvide revenue (gross profit) forecasts and develop/monitor quarterly expenses and associated returnsInvest in and implement effective pricing strategies to maximize new service/solution adoption rates and client-wide wallet share expansionDemonstrate exceptional leadership, management, and communication skills to inspire client success and account management personnel to achieve their highest levels of performanceEstablish collaborative working relationships within the organization to prioritize the company’s overall business goalsOptimize the team structure to account for clients’ changing needsRecognize, invest in, and integrate new resources, programs, and capabilities that develop business opportunities to maximize market penetration and sales growthDevelop repeatable, strong, and logical documentation/processesSponsor opportunities to grow sales effectivenessOrganize cross-functionally to provide playbooks and toolkits that enable process and skills improvementQualifications20+ years' experience with a minimum of 10 years leading sales and sales support teams within an IT services organizationDirect responsibility for >$300M of annual revenue (excluding the sales of new-in-box hardware)Must be willing to travel up to 35% overall and up to 15% internationallyTrack record of growing sales revenue and consistently exceeding quotaProven experience leading an engaged and successful global sales team with high retentionConsistent history of accomplishments in developing successful marketing/sales programs and new product introductionsDemonstrated ability to deliver results through others, both direct and matrixedExperience in strategic planning and collaboration with finance, marketing, engineering, and other key operational groupsPassionate about mentoring, coaching, and developing sales and sales support membersRational manner with the ability to provide insights grounded in dataEEO – Equal Employment OpportunityThe Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion,national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)