Chief Experience Officer

NU Advisory Partners has been retained to lead the search for a Chief Experience Officer to define and elevate the end-to-end experience for customers, employees, and stakeholders in a growing health services organization. This executive will unify strategy, operations, and innovation—bridging marketing, technology, and culture to deliver a consistent and differentiated experience that supports continued growth. The CXO will ensure that every interaction reflects the organization’s values and that systems, insights, and processes are aligned to deliver excellence at scale.About NU Advisory PartnersNU Advisory Partners is an AI-native executive search and advisory firm specializing in senior executive, operating, and board roles, with deep expertise in private capital-backed environments. We’re breaking the mold in an industry that hasn’t changed in decades, pairing a top-tier team with tech, data, and AI to make search smarter, faster, and built for how businesses move today. The result? A better experience for clients, candidates, and ourselves. With 2,000+ searches and deep industry expertise, we deliver high-touch service and leadership talent that drives long-term value.Key ResponsibilitiesExperience Strategy & DesignDevelop and implement a holistic experience strategy that connects the customer, employee, and partner journeys across all key touchpoints.Translate experience insights into actionable playbooks, service standards, and measurement frameworks.Establish ongoing feedback programs that inform innovation, strengthen engagement, and enhance satisfaction.Operational Excellence & ScalabilityDefine and embed consistent experience standards that balance quality, personalization, and efficiency.Establish KPIs, dashboards, and review cadences to measure outcomes and identify improvement opportunities.Build frameworks and best practices that enable consistency, accountability, and sustainable growth.Cross-Functional LeadershipPartner across technology, marketing, and learning functions to align brand, systems, and culture around a unified experience vision.Lead a multidisciplinary team focused on communication, engagement, and continuous improvement.Drive collaboration between departments to ensure experience initiatives are aligned with broader organizational goals.Qualifications & ExperienceSenior leadership experience overseeing customer, employee, or stakeholder experience within dynamic, service-oriented environments (ideally health services or hospitality)Demonstrated success designing and implementing experience strategies that integrate brand, culture, and operations.Strong expertise in process optimization, performance metrics, and data-driven decision-making.Experience leading cross-functional teams, including technology, marketing, and training or engagement functions.Strong communicator with the ability to inspire alignment, accountability, and shared purpose.Based on or willing to relocate to the East CoastBachelor’s degree required; advanced degree preferred.How to Apply:Submit your resume.Our team will review your application.If your experience aligns with the role, we’ll reach out to discuss the opportunity further.Even if this role isn’t the perfect match, we’ll add you to our talent network for future opportunities.At NU Advisory Partners, we’re committed to identifying and placing exceptional leaders in roles where they can drive meaningful impact. If your background aligns with this opportunity, we invite you to apply.