Chief / Head Human Resources

Job Title: Chief People Officer (CPO)Department: Human Capital / People & CultureReports To: President & Chief Executive Officer (PCEO)Location: Kuala Lumpur, MalaysiaRole Purpose:The Chief People Officer (CPO) is responsible for shaping and executing the overall people and culture strategy of the financial institution. As a member of the Executive Management Team, the CPO provides strategic leadership and direction across all aspects of human capital management — ensuring alignment between people, culture, business performance, and regulatory expectations. The role is accountable for building a strong organizational culture, an agile workforce, and a sustainable leadership pipeline to support the institution’s long-term growth.Key Responsibilities:Strategic People Leadership: Lead the formulation and execution of the financial institution’s Human Capital strategy covering talent acquisition, learning and development, performance management, total rewards, employee relations, and workforce planning.Organization & Workforce Development: Drive organizational effectiveness, leadership capability, and succession planning to ensure future readiness and business continuity.Employee Experience & Culture: Foster an inclusive, engaging, and performance-driven culture that aligns with the institution’s values, vision, and purpose.Total Rewards & Recognition: Oversee competitive and equitable compensation, benefits, and recognition frameworks that attract, retain, and motivate high-performing talent.Industrial & Employee Relations: Ensure a balanced and constructive industrial relations climate through effective union engagement, grievance management, and compliance with labor laws.Governance, Risk & Compliance: Uphold HR governance and regulatory compliance, ensuring alignment with policies, procedures, and frameworks such as BNM guidelines, Employment Act, PDPA, and internal risk management systems.Digital & Data-Driven HR: Advance digital transformation in HR, leveraging analytics, automation, and technology to improve decision-making and employee experience.Leadership & Stakeholder Management: Serve as a trusted advisor to the CEO, Board, and senior leadership on all people-related matters including organizational design, succession, and workforce risk.Qualifications & Experience:Bachelor’s or Master’s Degree in Human Resources, Business Administration, or a related discipline.Minimum 20 years of progressive HR leadership experience, preferably in a financial institution or regulated industry.Proven track record in strategic HR leadership, organizational transformation, and regulatory governance.Deep understanding of employment legislation, regulatory frameworks (BNM, MEF, PDPA, AMLA), and HR best practices.