Chief Operating Officer

We’re seeking a visionary Chief Operating Officer (COO) to lead my client’s retail operations through its next phase of growth and transformation. This role is pivotal in driving operational excellence across multi-site locations, elevating customer experience, optimizing inventory and logistics, and spearheading digital innovation.As COO, you’ll be the architect of scalable systems, high-performing teams, and a culture of accountability and continuous improvement. You’ll partner closely with the CEO and executive team to shape strategy, execute with precision, and deliver sustainable results.🛠️ Key ResponsibilitiesLead and optimize day-to-day operations across all retail sites, ensuring consistency, efficiency, and excellenceSet and monitor ambitious performance goals aligned with growth objectivesDesign and implement strategic plans, operational frameworks, and process improvementsOversee senior operational leaders and evaluate team performance across functionsDrive digital transformation initiatives, including e-commerce, omnichannel integration, and tech adoptionManage budgets, supplier relationships, and financial reporting with commercial rigorFoster a values-driven culture focused on customer experience, ethical practices, and team empowermentEnsure succession planning and leadership development across operational teamsServe as a trusted advisor to the CEO, providing candid updates and strategic counsel🎯 What You Bring10+ years of progressive leadership in large-scale retail, field marketing, or consumer activationProven success managing national, multi-state teams in high-growth environmentsStrong commercial acumen with expertise in budgeting, forecasting, and vendor managementDeep understanding of logistics, inventory, compliance, and operational optimizationExceptional communication and stakeholder management skills, including executive-level engagementStrategic mindset paired with disciplined execution and entrepreneurial agilityInspirational leadership style that drives alignment, accountability, and performanceExperience with digital retail, e-commerce, or tech-enabled operations is highly desirable💼 The Ideal CandidateA seasoned general manager with a track record of leading large, diverse teamsCustomer-obsessed and commercially savvy, with a sharp strategic lensFinancially fluent and future-focused, with strong planning and forecasting capabilitiesAdept at managing complex growth programs and navigating changeEmotionally intelligent, confident, and analytically sharpComfortable in both corporate and entrepreneurial environmentsAble to integrate seamlessly into a strong existing culture while elevating itHands-on, resilient, and energized by fast-paced challenges