Chief Operating Officer (COO)

About The ClientOur client is a growing European fintech company operating in the payments and transaction processing sector. The company connects crypto and wire transfers within a dynamic ecosystem that includes partner networks, account management teams, and agents. With offices across Europe and Asia, the company is now entering a phase of process automation and operational scaling. Working languages: English and Russian.Role OverviewThe Chief Operating Officer (COO) will take full ownership of the company’s operational and client transaction processes, freeing the founder from day-to-day management. This is a hands-on role for an operational leader with a fintech or banking background — someone who understands transaction flows, builds structured processes, and drives automation.Key ResponsibilitiesLead and coordinate the Key Account Management team to ensure smooth client operations and transaction handling.Oversee and optimize transaction routes, improving efficiency and profitability.Design, document, and standardize operational workflows and regulations.Drive automation initiatives in collaboration with IT — CRM integration and process digitalization.Manage service-level agreements (SLA) to enhance transaction speed and quality.Collaborate with finance and partner teams on transaction settlements and reconciliation.Elevate the company’s operations to a structured, scalable level.RequirementsProven experience in fintech, banking, or payment processing companies.Deep understanding of transaction schemes, payment routes, and process optimization.Strong background in building and restructuring operational systems and policies.Technical mindset — ability to work closely with IT teams on automation and CRM tools.Experience managing teams and implementing structured workflows.Fluency in English and Russian (the role involves communication with international clients).Key Soft SkillsStrategic & System Thinking: Able to build clear, scalable processes from the ground up.Leadership: Skilled at motivating and guiding teams through change.Initiative: Brings forward ideas for automation and process improvement.Communication: Confident in cross-functional collaboration.Adaptability: Balances hands-on operations with strategic growth priorities.What We OfferOpportunity to lead operations in a growing fintech environment.Direct influence on automation and process transformation.Competitive compensation package based on experience.Hybrid or remote work options within the European time zone.Career growth potential as the company expands across regions.Apply in 2 min and take the next step toward shaping the operational backbone of a fast-growing fintech. Your leadership can define how this company scales and succeeds.