Chief Operating Officer (COO)

About UsInvisible Brands is a fast-growing, international retention agency for D2C e-commerce brands. We blend sharp strategy, premium creative, and data-driven execution to drive LTV through world-class email/SMS programs. Now we’re hiring a hands-on COO to operationalize our next stage of scale.TasksThe RoleYou’ll own day-to-day operations and build the systems that keep our client work moving—on time, on brief, and at an elite standard. You’ll work closely with our Account Managers and in-house Design Team to plan capacity, streamline workflows, and turn chaos into clarity.Key ResponsibilitiesRun and continuously improve our operating system across ClickUp (projects, templates, SLAs, dashboards) and Slack (communication norms, channels, automations).Capacity & resourcing: forecast bandwidth, allocate tasks, and maintain smooth handoffs between AMs, Designers, and Copy.Process design: document SOPs, reduce cycle times, and increase on-time delivery across flows, campaigns, and design requests.Quality & velocity: set production standards, implement QA checklists, and unblock teams fast.Reporting: build weekly ops dashboards (throughput, on-time %, revision rates, utilization) and drive action from the numbers.Hiring & onboarding ops roles as we scale; coach team leads to become process owners.Own the cadence: standups, retros, post-mortems, and continuous improvement rituals.RequirementsWhat You Bring2–3 years of proven experience as a COO (or Head of Operations/Operations Lead) in a digital agency, studio, or similar fast-paced services environment.Expert-level proficiency in ClickUp and Slack (you know how to structure spaces, automate, and report—without over-engineering).Strong capacity planning, project management, and cross-functional coordination skills.Bias to action, calm under pressure, and excellent written/spoken English.Nice to have: experience with e-commerce/retention (Klaviyo/Omnisend), creative production pipelines, or design team operations.Working Hours & LocationRemote from anywhere in the world.Comfortable working 10:00–18:00 European time (CET/CEST).Start: immediately.BenefitsCompensation & PerksCompetitive salary tailored to experience and location.Christmas bonus and vacation bonus.Growth path into VP Ops as we scale.Budget for tools, training, and conferences.If you need something else to do your best work—tell us. We’re flexible.Send your CV or LinkedIn, plus:5–10 bullet points on ops wins you’re proud of (with metrics),2 process screenshots (or redacted examples) that demonstrate your ClickUp mastery,Your earliest start date and salary expectation.Subject: COO Application – [Your Name]Email: maurice@invisiblebrands.com(or apply via your preferred channel)