Chief Operating Officer

The **Chief Operating Officer (COO)** leads the day-to-day operational, strategic, and organizational functions of the clinic. Working closely with the **CEO, CFO, clinical leadership, and other senior executives**, the COO is responsible for driving **performance, efficiency, patient experience, and growth initiatives** across all departments.This position ensures alignment between **clinical, administrative, financial, and support functions**, fostering operational excellence, regulatory compliance, and long-term sustainability.**Supervises** Depending on clinic size and structure, the COO may oversee: Clinical Service Directors / Managers (medical, nursing, allied health) Clinic Operations, Facilities, and Site Managers Patient Access, Registration, and Scheduling Revenue Cycle / Billing / Collections (in collaboration with the CFO or RCM Director) Quality Assurance, Compliance, and Risk Management Information Technology / Health Information Systems Human Resources and Organizational Development Supply Chain, Facilities, and Support Services Project Management / Continuous Improvement Teams**Supervisory Responsibilities** Provide leadership and direction to all operational departments and managers. Directly supervise key leaders, including: Clinic Operations / Site Managers Clinical Services or Nursing Directors Patient Access / Registration / Scheduling Managers Revenue Cycle or Billing Director (with CFO collaboration) HR Manager or Director Facilities, IT, and Supply Chain Managers Quality and Compliance Managers Set and monitor performance goals, productivity standards, and accountability metrics. Conduct regular evaluations and provide mentorship, coaching, and professional development. Approve departmental budgets, staffing allocations, and resource needs in partnership with the CFO and CEO. Foster a **collaborative, high-performance, and patient-centered culture.** Promote cross-departmental communication, integration, and teamwork. Report operational performance and improvement initiatives to the CEO and/or Board of Directors. Model **integrity, transparency, and service-driven leadership** in all actions.**Key Duties & Responsibilities****Strategic & Operational Leadership** Translate organizational strategy into actionable plans, processes, and measurable outcomes. Lead daily clinic operations to ensure **quality, efficiency, and fiscal responsibility.** Align operational goals with clinical and financial priorities. Identify and execute **growth and expansion initiatives**, including new service lines, telehealth, and satellite clinics. Track performance dashboards, KPIs, and benchmark metrics for continuous improvement.**Clinical & Patient Experience** Partner with clinical leadership to ensure **excellent patient care, accessibility, and satisfaction.** Oversee scheduling, patient flow, and capacity utilization. Manage and resolve operational issues that impact care delivery or the patient experience.**Process Improvement & Efficiency** Lead **Lean or Six Sigma--based improvement projects** to optimize processes and reduce inefficiencies. Standardize workflows and best practices across sites. Oversee facilities, inventory, and supply chain management to ensure reliability and cost control.**Financial & Budgeting Support** Collaborate with the CFO to develop and manage **operating and capital budgets.** Monitor departmental performance, cost drivers, and productivity. Support financial goals by improving operational efficiency and resource allocation.**Compliance, Quality & Risk** Ensure compliance with **HIPAA, OSHA, and other healthcare regulatory standards.** Oversee quality improvement, risk management, and incident response processes. Mainta n audit readiness and coordinate with compliance and legal teams.**Talent Leadership & Culture** Champion a culture of **accountability, collaboration, and continuous improvement.** Mentor and develop leaders to build organizational depth and resilience. Lead through change with clear communication, engagement, and empathy.**Special Projects & Growth** Oversee **capital projects, facility upgrades, and clinic expansions.** Lead operational planning for mergers, acquisitions, or affiliations. Evaluate and integrate new technologies, workflows, and service models to enhance scalability and innovation.**Education & Certifications**Required:** Bachelor's degree in **Healthcare Administration, Business, Nursing, Public Health, or related field.**Preferred:** Master's degree (e.g. **MBA, MHA, MPH**). Certifications in **Lean, Six Sigma, or process improvement** are a plus.**Experience**Required:** **10+ years of progressive healthcare leadership experience**, preferably in clinic, ambulatory care, or hospital settings. Proven success managing **multi-department, multi-site operations** with complexity in staffing, quality, and performance. Strong background in **process improvement, cross-functional integration, and strategic planning.** In-depth knowledge of **healthcare workflows, compliance, and payer environments.**Preferred:** Experience in **multi-specialty or networked clinic settings.** Proven success in **scaling operations** and launching new service lines. Familiarity with **revenue cycle, quality management, and healthcare IT systems.** Background in **quality improvement, patient experience leadership, or performance optimization.****Required Skills & Abilities** Strong **strategic, analytical, and operational planning** skills. Exceptional **leadership, communication, and team-building** abilities. Data-driven decision-maker with a metrics-oriented mindset. Proficient in **change management, problem-solving, and process optimization.** High emotional intelligence and ability to lead through growth and complexity. Deep knowledge of healthcare operations, clinical workflows, and compliance. Skilled in interpreting operational dashboards and presenting to executive teams**Benefits**Health Insurance:** 100% of premiums covered (medical, dental, vision, STD, LTD, and life)Supplemental Insurance:** Optional hospital, cancer, accident, and voluntary life coverageRetirement:** Competitive company match -- no waiting periodPaid Time Off:** Generous PTO to support work-life balanceProfessional Development:** Financial assistance for approved continuing education and training