Chief Operating Officer

Chief Operating Officer - Family Law FirmLocation: Remote-first with quarterly Michigan visitsCompensation: Salary + base + significant annual performance bonuses that scale with operational transformation and profitable growth achievements.Total earning potential increases meaningfully as you drive measurable business results.About the RoleWe're revolutionizing family law in Michigan by empowering families to transform challenges into opportunities for growth. As our COO, you'll lead our transformation from our current practice to a 6x larger enterprise by 2031, scaling our innovative approach statewide through technology, systems excellence, and unwavering commitment to client empowerment.You'll build the operational foundation that enables us to level the legal playing field for every Michigan family while maintaining the personal touch that makes transformation possible.Key ResponsibilitiesStrategic OperationsPartner with CEO/Founder on growth strategy and operational capacity for statewide expansionDesign firm-wide systems architecture supporting 6x revenue growth across multiple locationsLead organizational transformation while preserving our mission-driven culture and client empowerment focusEstablish standardized processes for client intake, service delivery, and multi-location operationsTechnology & Innovation LeadershipImplement AI-enhanced marketing, sales, and client onboarding systemsDevelop automated billing, collections, and financial reporting infrastructureCreate performance dashboards providing real-time insights into client outcomes and business metricsManage day to day technology investments; collaborate with CEO on strategic technology decisions and budget planningTeam & Department LeadershipSupervise department heads (Marketing, Sales, HR, Finance, IT) with focus on mission alignmentScale HR functions to support 6x workforce growth while maintaining cultural cohesionLead change management initiatives during technology implementationBuild recruitment systems attracting talent aligned with our transformative approach to family lawFinancial OperationsCollaborate with Fractional CFO on financial systems supporting statewide operations, expanding financial leadership responsibilities as the organization scalesBuild billing department operations for significantly increased case volumeDevelop multi-location facilities management and vendor relationshipsCollaborate on financial forecasting and planning processes enabling sustainable growth strategy and operational capacity planningSuccess MetricsYears 1-2: Drive operational transformation achieving significant revenue growth through efficiency and technology adoption; establish scalable department structure and systems and expand into new marketsYears 3-4: Lead expansion into additional Michigan markets while maintaining strong profit margins and operational excellenceYears 5-6: Establish statewide presence as Michigan's leading family law innovator through sustained growthRequired Qualifications7+ years professional experience with 4+ years senior operational leadershipProven track record scaling professional services businesses 2x+ growth in expanding organizationsExperience implementing technology solutions that drive operational efficiency and client experience improvementsMulti-departmental operations management with budget responsibilitySuccess managing organizational change while preserving culture and missionExperience building scalable systems and processes in growth environmentsPreferred QualificationsMBA or equivalent advanced business degreeEOS (Entrepreneurial Operating System) experience and certificationFamily law operations experienceMulti-location or distributed team management experience3x+ scaling experience in $5M-$15M revenue rangeLegal or professional services industry backgroundExperience with legal practice management software and workflow automationFamiliarity with AI applications in professional servicesCore CompetenciesMission-Driven Leadership: Scaling operations while maintaining client empowerment focusOperational Excellence: Building scalable systems and processes that drive efficiency and growthTechnology Implementation: Practical AI/automation deployment that enhances service deliveryCultural Stewardship: Preserving transformative approach during rapid organizational growthFinancial Excellence: Cash flow optimization enabling broader client accessibilityStrategic Execution: Translating vision into measurable, scalable operational results that serve Michigan familiesCompensation PackageBase Salary: To be discussed/disclosedPerformance Incentives: Significant performance bonuses scale with operational transformation and profitable growth achievements.Total earning potential increases meaningfully as you drive measurable business results.Benefits:Comprehensive health coverageUnlimited PTO policyExecutive coaching and conference attendanceReady to revolutionize family law operations and transform how Michigan families navigate legal challenges? Join our mission.