高级项目和客户经理/ Senior Project &Account Manager

该职位来源于猎聘 Responsibilities/岗位职责: Key Account Management: Act as the primary point of contact for our key accounts, understanding their unique needs within the Chinese market and ensuring exceptional service delivery. Develop and maintain strong, long-lasting client relationships, becoming a trusted advisor to clients seeking success in the Chinese retail sector. Regularly assess client satisfaction and address any concerns promptly and effectively. Project Management: Lead the planning, execution, and successful completion of projects tailored for the Chinese retail and e-commerce market, ensuring they are delivered on time, within scope, and within budget.

Develop detailed project plans, including schedules, resources, and budgets, and monitor progress against these plans, considering the specific challenges and opportunities of the Chinese market. Identify and manage project risks, issues, and dependencies within the context of the Chinese retail industry, implementing effective mitigation strategies. Team Collaboration: Foster a collaborative team environment, promoting open communication and knowledge sharing among team members working on projects for the Chinese market. Work closely with cross-functional teams to ensure a deep understanding of project requirements and objectives in the unique context of the Chinese retail landscape.

Provide clear guidance and support to team members, promoting a positive and productive work atmosphere. Communication: Communicate effectively with clients operating in the Chinese retail market, understanding their needs, addressing inquiries, and providing regular project updates tailored to the Chinese market environment. Internally, ensure seamless communication between different teams and departments, facilitating a smooth flow of information within the context of the Chinese retail and e-commerce industry. Quality Control: Implement and maintain quality control processes specific to the Chinese retail market to ensure the delivery of high-quality projects that meet client expectations in this unique business landscape.

Conduct regular project evaluations within the context of the Chinese retail industry to identify areas for improvement and implement necessary changes. 1. 大客户管理： - 作为我们重要客户的主要联系人，了解他们在中国市场的独特需求并确保提供卓越的服务。 - 发展并维持牢固、持久的客户关系，成为在中国零售业寻求成功的客户值得信赖的顾问。 - 定期评估客户满意度并及时有效地解决任何问题。 2、项目管理： - 负责针对中国零售和电子商务市场量身定制的项目的规划、执行和成功完成，确保项目在预算范围内按时交付。 - 考虑中国市场的具体挑战和机遇，制定详细的项目计划，包括时间表、资源和预算，并根据这些计划监控进展情况。 - 在中国零售行业的背景下识别和管理项目风险、问题和依赖性，实施有效的缓解策略。 3. 团队协作： - 营造协作的团队环境，促进从事中国市场项目的团队成员之间的开放式沟通和知识共享。 - 与跨职能团队密切合作，确保深入了解中国零售业独特背景下的项目要求和目标。 - 为团队成员提供明确的指导和支持，营造积极、富有成效的工作氛围。 4、沟通能力： - 与在中国零售市场运营的客户进行有效沟通，了解他们的需求，解决询问，并定期提供适合中国市场环境的项目更新。 - 在内部，确保不同团队和部门之间的无缝沟通，促进中国零售和电子商务行业信息的顺畅流动。 5、质量控制： - 实施和维护针对中国零售市场的质量控制流程，以确保在这个独特的商业环境中交付满足客户期望的高质量项目。 - 在中国零售业的背景下定期进行项目评估，以确定需要改进的领域并实施必要的变革。 Requirements/任职要求： -Bachelor's degree in Business Administration, Project Management, or a related field. Minimum of 5 years of experience in a similar Project and Account Manager role within the Chinese retail and e-commerce / marketing industry. Fluency in English; proficiency in Chinese (Mandarin) is a strong plus. Proven experience in managing key accounts and multiple projects simultaneously within the Chinese market.

Strong organizational skills and attention to detail, with a focus on the unique requirements of the Chinese retail sector. Exceptional interpersonal and communication skills, both written and verbalAbility to lead and motivate teams, fostering a positive and collaborative work environment within the context of the Chinese retail and e-commerce landscape. Proficiency in project management toolsPMP or other relevant certifications specific to the Chinese retail industry are a plus. - 工商管理、项目管理或相关领域的学士学位。 - 在中国零售和电子商务/营销行业拥有至少 5 年类似项目和客户经理职位的经验。 - 英语流利； 精通中文（普通话）者优先。 - 在中国市场同时管理大客户和多个项目方面拥有丰富的经验。 - 强大的组织能力和对细节的关注，重点关注中国零售业的独特需求。 - 出色的人际交往和沟通能力，包括书面和口头能力 - 能够领导和激励团队，在中国零售和电子商务领域营造积极协作的工作环境。 - 熟练掌握项目管理工具PMP或其他针对中国零售行业的相关认证优先。