Customer E-Commerce Ambassador - 6 months contract, September start

Overview of the role: Customer Service Ecommerce Ambassador at Christian Louboutin, you play a key role in translating our brand DNA to clients, driving customer loyalty through exceptional service. Acting as a personal shopper, your goal is to provide tailored shopping experiences, solve customer queries, and maximize sales opportunities across all channels (phone, email, chat, social media). Key Responsibilities of the role: Customer Service Excellence & SalesDeliver exceptional service by embodying Christian Louboutin values in every client interaction. Act as a personal shopper: engage clients, offer tailored recommendations, and drive sales through insightful product knowledge.

Handle all customer inquiries with efficiency, elegance, and a customer-centric approach, ensuring quick resolution and satisfaction. Maximize every client interaction to achieve sales goals, identifying opportunities to enhance the shopping experience and encourage purchases. Product Knowledge & ExpertiseMaster all product lines to provide expert advice, emphasizing craftsmanship, design, and care. Continuously update product knowledge through training, meetings, and hands-on experience. Track customer preferences and trends to contribute insights into future product development and buying strategies. Customer Relationship & ClientelingCultivate strong client relationships, maintaining a personalized approach to client interactions both on and offline.

Use CRM tools to track client preferences, driving long-term loyalty and repeat business. Collaborate with boutiques to seamlessly blend online and offline experiences, ensuring consistent, high-quality service across all touchpoints. Team Collaboration & Results-OrientedWork with your team to support each other during peak times and ensure seamless operations. Achieve individual and team sales targets, actively contributing to the growth and success of the brand. Provide constructive feedback to teammates and actively participate in a positive, collaborative work culture. Manage Ecommerce Operations related costsSkills and Requirements:

In order to deliver the main responsibilities of the role, you will need the following skills: Experience1-2 years in retail, customer service, or e-commerce, ideally within luxury products or services. Proficiency with CRM (Salesforce a plus) and clienteling tools. LanguagesFluent in English and French; additional languages are a plus. Core SkillsStrong communication skills, both written and spoken. Sales-driven, with a focus on converting interactions into sales opportunities. Ability to multitask and prioritize in a fast-paced environment. Customer-centric mindset with an ability to build trust and rapport with clients. Personal AttributesMotivated with a positive attitude and strong business acumen.

Adaptable and flexible in a dynamic, ever-changing environment. Passionate about self-development and committed to growth. Excellent attention to detail and punctuality. Success MetricsYour performance will be measured based on: Achievement of individual sales and team KPIs. Client satisfaction and loyalty, with a focus on long-term relationships. Adherence to company values and processes, including teamwork, clienteling, and professionalism. Luxury product awarenessAnalytical with good understanding of Microsoft Office pack and SalesforceOur Business and our Values: Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods.

Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brandWe celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success. We live by our values: We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.

”The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above.

So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!Your personal data is processed by Christian Louboutin following its legitimate interest to manage applications and ensure the efficiency of its recruitment process. To find out more about the processing of your personal data and your rights, please contact the Privacy team at privacyteam@fr. christianlouboutin. com”. If you are interested and have the necessary skills, please send us your application through Linkedin or on recrutement@ch. christianlouboutin. com.

Please note that if you did not hear from us after 3 weeks it means that your application has not been selected. If your application is selected, the first step of the process will be a prerecorded video.