HEAD OF OPERATIONS

About LagrideLagride Nigeria Limited is a forward-thinking e-hailing company revolutionizing urban mobility through innovative and sustainable transportation solutions. As a proudly indigenous brand, we are committed to delivering safe, efficient, and affordable ride services powered by cutting-edge technology and electric vehicles. With a strong focus on customer satisfaction, reliability, and innovation, Lagride is redefining how people move across Lagos and setting new standards for the future of mobility in Nigeria. Job Summary: The Head of Operations will oversee the day-to-day operational activities of LAGRIDE, ensuring that services are delivered efficiently, safely, and in line with business goals.

This role requires strong leadership, strategic planning, and cross-functional collaboration to drive operational excellence and scale the business sustainably. Key Responsibilities: Lead and manage daily operations across the driver network, customer service, fleet management, and logistics. Develop and implement operational strategies to support business growth, efficiency, and service quality. Drive execution of company policies and service standards, ensuring compliance with regulatory and internal requirements. Collaborate with the Product, Technology, and Customer Experience teams to improve service delivery and operational performance. Establish and monitor KPIs and SLAs for all operational units to ensure optimal productivity and customer satisfaction.

Manage crisis response, emergency operations, and incident reporting protocols. Ensure cost-effectiveness in resource utilization while maintaining high standards in vehicle management, driver support, and customer service. Lead the development of operational SOPs, audit processes, and risk mitigation strategies. Prepare and present regular reports on operational performance, challenges, and improvement plans to executive leadership. Requirements Bachelor’s degree in Business Administration, Transport Management, Engineering, or related field (Master’s degree is an added advantage). Minimum of 8 years’ experience in operations management, preferably within the mobility, logistics, or tech-enabled services sectors.

Strong leadership and people management skills with experience overseeing large teams. Proven ability to analyze complex data, streamline processes, and implement strategic improvements. Excellent communication, negotiation, and stakeholder management skills. Working knowledge of regulatory and safety requirements in the mobility or transport industry. Strong proficiency in operations tools, data dashboards, and fleet management systems. Key Competencies Strategic thinking and execution. Operational efficiency and continuous improvement. Leadership and team development. Crisis and risk management. Customer-centric decision-making. Analytical and data-driven. Benefits Competitive salary. Health and wellness benefits (HMO). Growth and learning opportunities. A collaborative and inclusive team environment.