Responsibilities: To assist Relationship Managers in the following scope : -Current Account Maintenance Update of account signatories/approving persons/contact personsUpdate of company addressOther matters relating to a/c operation eg cheque book requisition, re-activation of a/c etc from time to timeAssist customer with account closureBizchannel Application & Maintenance Remittance checkHandle cheque irregularity if necessaryPre transaction AML approval requests when necessary.
To request additional supporting documents/information from customer (if required) and seek Segment Head’s approvalIncoming/outgoing funds check when necessaryRequest of MT103 - both incoming and outgoing when necessaryProviding remittance purpose code to ops for remittance going to certain countries eg Malaysia and Indonesia when necessary CDD /AML ReviewComplete the full spectrum of CDD review Attend to AML query on transactionHandling WLM alertsObtain HOD’s approval for CDD extension (Weekly basis)Account openingAssist Relationship Managers with client on the entire account opening process by checking of filled in application forms from form filling, conduct searches/screenings, assist Relationship Managers in completion of CDD/ECDD (KYC) form, scanning to ASD, upload documents to preparing Welcome LetterAssist in archival of final hardcopy account opening documents to ASD.
Email welcome letter (with account details) to customerAssist & guide customer on additional account openingLoan documentationStitching of PDF documents for loan submissionAssist in printing of LO/SLOAssist in submission of Post acceptance documentationARM to be gatekeeper of ALL original hardcopy acceptance documents. To return RM only the required document for reworks – NOT the whole set of original documents (if necessary). To check the rework documents tallies with the softcopies submitted to CAD which must be final original hardcopy acceptance documents to be sent to DDM for archival within T+1. Others:
Any other duties/ coordination as requested/assigned from time to timeRequirements: Min Degree in any discipline Strong Multi-tasking skills and problem-solving abilitySound understanding of commercial banking products/servicesGood interpersonal and communication skillsPossess mindset of excellence service cultureWe regret to inform you that only shortlisted candidates will be notified.
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