The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities:
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issuesEnsures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standardsConduct necessary analyses to address client needsCommunicate resolutions to clientsDevelop and maintain client portfolio through regular calls and face to face interaction, as neededInform clients about problems (system failures, market issues) and provide regular resolution updatesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications: 2 years of relevant experience ( banking sector is preferred )Experience in customer serviceComputer proficiency and technical knowledgeFluent in Russian and Kazakh, advanced language knowledge in EnglishProven investigative and analytical skillsConsistently deliver high-quality customer service with focus on building client relationship and achieving quality resultsAbility to work under limited supervision within a team environmentBachelor's degree/University degree or equivalent experienceWhat is in it for you?Competitive salaryAdvanced social package: voluntary medical insurance (with dentistry and ability to insure relatives), life and accidental insurance, additional annual leave days, additional sick leave compensation, lunch allowance, fitness membership support etc.
Corporate trainings sessions for personal growthOpen and transparent communication at all levels and equal opportunities for all employeesWe foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all. ------------------------------------------------------Job Family Group: Customer Service------------------------------------------------------Job Family: Institutional Customer Service------------------------------------------------------Time Type: Full time------------------------------------------------------Most Relevant SkillsPlease see the requirements listed above. ------------------------------------------------------Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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