Money Advice Caseworker

Salary: £25,621 (trainee) - £27,881 (qualified), pro-rata. Hours: Full and part-time roles available. Location: Hybrid - home-based (England/Wales only) and a Leicestershire branch. Contract: Permanent. Who We areCitizens Advice LeicesterShire’s purpose is “Sharing knowledge to transform lives. ” We listen, act, and empower people with high-quality advice. Guided by our values—we care, we help, we excel, we challenge—last year we helped over 31,000 people secure £14 million in income. About The RoleOur Money Advice Service helps local residents struggling with debt.

As a trusted caseworker, you will help clients understand their options, navigate complex processes like bankruptcy and Debt Relief Orders, and regain financial control. You will manage a varied caseload, providing expert advice, maximising client income, and negotiating with creditors to find sustainable solutions. What you’ll bringYou are an empathetic communicator who explains complex information simply. As a resourceful and adaptable problem-solver, you effectively manage a challenging caseload in a fast-paced environment. You must be a team player, open to feedback and keen to learn.

Specialist debt advice training is an advantage, but full support is provided for you to become qualified. Why work with us?Make a direct impact in your community. We invest in your growth with ongoing training and development, and you’ll join a talented, collaborative team where your contributions make a real difference. Visit our website to apply. Closing date: Midnight, 31st July 2025. Interviews: 11th and 12th August 2025. This post is subject to a standard Disclosure and Barring Service check. Please note that we do not accept CVs.