Library Assistant I/II (Circulation)

Connected by Amazing EmployeesThe City of Murrieta is accepting applications for the position of Library Assistant I/II to fill one (1) current vacancy within the Murrieta Public Library. There is one (1) Library Assistant I/II full-time/benefitted position in the Circulation Department. The ideal candidate will play a key role in supporting the daily operations of the Circulation Department at the Murrieta Public Library, demonstrating a strong commitment to customer service for both patrons and staff.

The eligibility list established through this process may be used to fill current and/or future vacancies in this classification for up to one (1) year. DEFINITIONUnder general supervision, provides varied and complex customer service support for library operations and programs, including circulation, collections, technical services, and program support; participates in activities of a specialized library function; provides direct service and assistance to library patrons; and performs related work as required. SUPERVISION RECEIVED AND EXERCISEDReceives general supervision from assigned supervisory or management staff. Exercises functional direction over and provides training to part-time and volunteer staff.

CLASS CHARACTERISTICSLibrary Assistant II - This is the fully qualified journey-level classification in the Library Assistant series. Positions at this level are distinguished from the Library Assistant I level by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Essential FunctionsChecks library materials in using an automated system; assists patrons with the check-out process and use of automated materials handling terminals; manually checks materials out as neededEmpties bins, checks library materials in, and sorts for shipment, re-shelving, or maintenanceRegisters new patrons; explains library procedures and policies; issues library cards and updates patron account recordsCollects and records fines and fees; uses discretion in resolving fee and fine disputesInvestigates and resolves patron accounts issues; notifies patrons of holds, missing, damaged, or overdue materials, and related account issuesProcesses holds from and for libraries and maintains hold shelf; assists patrons locating materials on holdParticipates in opening and closing facilities, including preparing and closing register cash drawerAssesses problems to determine if materials need mending, to be put into lost and found, or to be returned to another libraryAnswers a variety of telephone calls involving item renewals and requests, hours, directions, and library eventsInstructs patrons on organization and use of the library services, computer equipment, and software applicationsPerforms specialized circulation functions such as resolving audiovisual equipment and material problems and periodicals collections maintenanceAssists with library programming, including conducting classes, clubs, and special events, making presentations, and conducting storytelling sessionsParticipates in community events and outreach activitiesPrepares signs, flyers, reading lists, and other informational materialsPrepares library exhibits and displaysPerforms a wide variety of clerical duties to support library operations, including filing, preparing records and basic reports, and cashiering dutiesMaintains accurate and detailed records, verifies accuracy of information, researches discrepancies, and records informationInterprets and applies library policies and procedures for patrons and staff; accesses and retrieves information for library patrons and staff as requestedParticipates in meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the departmentParticipates in professional meetings, workshops, and conferences and continuing education programs as appropriateMay exercise functional and technical direction over assigned part-time and volunteer personnelObserves and complies with all City and mandated safety rules, regulations, and protocolsPerforms other duties as assigned