Community Services Assistant (Homeless Outreach)

Position DescriptionThe Community Services Department is hiring a part-time, non-benefited Community Services Assistant to support the Homeless Outreach Division. This position is responsible for assisting with program operations, documentation, and community engagement. The ideal candidate will have demonstrated experience working with vulnerable populations and a strong commitment to serving diverse community members with professionalism, empathy, and respect. The candidate should be comfortable and confident using Microsoft Word, Excel, and PowerPoint, with experience in MUNIS software highly desirable. The ideal candidate will be detail-oriented, well-organized, and thrive in an active, service-focused environment.

They will be a positive, collaborative team player who is skilled at providing exceptional customer service to residents and program participants from diverse vulnerable populations. This position is anticipated to work 30-32 hours per week. DEFINITIONUnder direct supervision, performs Community Services work in a Citywide Community Services program. DISTINGUISHING CHARACTERISTICSThe Community Services Assistant is the Entry level classification in the Community Services series. The employee assists in conducting Community Services program activities in area(s) of assignment. May be assigned to work directly with the public. The ability to provide a high level of customer service is extremely important.

SUPERVISION RECEIVED AND EXERCISEDReceives direct supervision from the Director of Community Services or his/her designee. No supervision exercised. Examples of DutiesDuties may include, but are not limited to, the following:

Assists in all facets of assigned program area(s) and special eventsMaintains inventory control, activity and progress recordsAssists in implementing specialized Community Services programsResponds to complaints and inquiries from the publicPrepare clear, concise and complete documents, reports and correspondence; maintain proper recordsProvides high level of customer serviceMay assist with public presentations, and prepares reports regarding assigned programMay receive and reconcile payments by cash, check, credit cards, or automatic debitsSets-up and breaks down equipment and facilities; performs basic maintenance and cleaning, as neededPrepares and writes a variety of reports and documentation, including detailed Risk Management incident reportsPromotes and coordinates volunteerismConducts pre and post trip inspections of vehicles to verify safety and proper operations or to identify potential problems; reports faulty equipment or operational problemsPrepares and writes a variety of reports and documentation, including detailed Risk Management incident reportsPerforms other duties of a similar natureMinimum QualificationsEDUCATION AND/OR EXPERIENCEDemonstrated knowledge of Community Services functions.

Knowledge OfKNOWLEDGE, SKILLS & ABILITIESBasic principles and practices of public Community Services programsCommunity Services leisure and volunteer activities as they relate to various interests and abilitiesApplicable federal, state and local laws and regulationsSafe work practices and proceduresOccupational hazards and safety measures appropriate to work performedSkill to: Operate various types of standard office equipment, including a personal computer and related softwareOperate a motor vehicle in a safe manner, may be neededAbility to:

Provide quality customer serviceEvaluate situations, identify problems, propose alternative solutions, and exercise sound judgment within established guidelinesEstablish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of the workCommunicate effectively, both orally and in writingUse proper English, spelling, grammar and punctuationPerform basic mathematical calculationsTo learn first aid methods, practices and safety precautions related to Community Services programsServe as emergency services worker in the event of an emergencyLICENSES AND/OR CERTIFICATESFirst Aid, CPR, AED, and Blood Borne Pathogens certificates are required within six (6) months of appointment.

Special RequirementsSatisfactory results from a background investigation and administrative screening. The administrative screening may include a pre-employment drug screening for positions which are designated as safety sensitive or security sensitive, including but not limited to being responsible for the care and custody of children and operating heavy equipment. Regularly required to work outside of regular work hours (e. g. evenings, holidays and weekends). Supplemental InformationWorking Conditions & Physical DemandsThe physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks, and lifts and moves records and documents or objects weighing up to 50 pounds alone, and up to 100 pounds with assistance.

Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; perform work under changing deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with the public, including occasionally dissatisfied or quarrelsome individuals. The employee may work in an office or field setting, and may travel to different community centers and events.

In the office setting, the noise level is frequently quiet or moderately quiet, at or below 50 decibels. In field settings, the employee is exposed to loud noise which frequently exceeds 70 decibels during Community Services activities, and works under variable weather conditions at different sites and events. Occasional driving is required to visit community services facilities, and attend community and public meetings. This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions. Note:

A Project employee is an employee who is hired to work a specific period of time in a Fiscal Year. Project employees are: scheduled at the convenience of the City; not eligible for City sponsored benefits (e. g. , health, dental, or vision insurance) unless otherwise specified; serve at the pleasure of the City Manager; and, specifically excluded from the Discipline policy (i. e. may be terminated at any time with or without notice). Typically, project positions do not exceed 1,000 hours in a fiscal year. PLEASE NOTE:

If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS. Supplemental InformationFlexibly Staffed: NoFLSA Status: Non-exemptConflict of Interest: Not RequiredDepartment: Community ServicesBonding Required: NoWe are an Equal Opportunity Employer.

We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, mental condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, or military and veteran status. If you require a reasonable accommodation to assist with the application, examination or interview process, please contact our Human Resources Department at 951-694-6490 as soon as practicable. Benefits For Project EmployeesEmployees who are hired in a temporary or "project" position do not receive benefits other than those mandated by state and federal law.

These benefits include paid sick leave (PSL) as well as participation in Medicare, Worker's Compensation, OBRA and/or CalPERS Retirement System. Sick LeaveIn accordance with California State Law, all non-regular, temporary and seasonal employees will receive 40 hours of paid sick leave (PSL) upon hire. PSL will be available for use beginning on each employee's 90th day of employment. Thereafter, in each pay period that includes July 1, employees will receive a new 40-hour lump sum of PSL. Any unused PSL hours will not carry over.

01Do you have demonstrated knowledge of Community Services functions?YesNo02Please select your level of experience using the Microsoft Office Suite (Word, Excel, and PowerPoint). No ExperienceBasic (Create letters, simple worksheets, edit and modify documents)Intermediate (Insert & delete, add columns & use templates, charts, and formatting)Advanced (Create drop-down lists, pivot charts, revise documents, and mail merge)03Please select your level of experience using MUNIS software.

No ExperienceBasic (Enter data, run basic reports)Intermediate (Manage modules, process transactions, generate customized reports)Advanced (Configure settings, troubleshoot, create complex reports, or train others)04Do you have experience working in homeless outreach or providing direct services to vulnerable populations?No ExperienceLimited Experience (Occasional interaction or support role)Moderate Experience (Regular duties included direct service to vulnerable populations)Extensive Experience (Primary role involved case management, program support, or outreach)05Please describe your experience working in homeless outreach or providing direct services to vulnerable populations. 06Please select your level of experience with client intake and file management.

No ExperienceBasic (Complete standard intake forms, maintain files as directed)Intermediate (Independently process intakes, maintain and organize case files, track deadlines)Advanced (Manage intake systems, audit files, ensure compliance, and train others)07Please describe your experience with client intake and file management. Required Question