Claims Consultant

Are you ready to Chase the Sun by pursuing a career with Suncorp New Zealand? As part of one of Australia’s and New Zealand’s most trusted names in insurance, you’ll help us live our purpose every day to build futures and protect what matters for our customers, our communities and each other. You will be supported to grow your own future backed by a culture of continuous improvement, empowerment, and flexibility.This is a dynamic inbound contact centre role where you will support our key partners and their customers. Lodge and manage a portfolio of claims while providing a sustained high level of service to our valued customers in accordance with our Suncorp values.Deliver the brand promise in a cost-effective manner.What You’ll DoDeliver exceptional customer service and act as the primary contact for our customers and ensure delivery of the service promise.Manage a portfolio of claims and provide case management.Advise customers on policy entitlements, lodge claims, and explain the claims and repair processes.Set clear expectations for the claims process and provide tailored solutions.Identify and escalate claims beyond expertise and/or authority limits to ensure process adherence.Proactively develop and maintain relationships with internal and external business partners.What You’ll BringProven success and experience in a fast-paced customer service role – face-to-face or telephone basedProven track record of meeting performance KPIs and deliver exceptional resultsExceptional phone and computer skills with a genuine passion for helping peopleSolution-focused with strong problem-solving abilitiesExcellent verbal and written communication skillsStrong attention to detail and a positive attitudeFlexible and resilient, able to handle pressure effectivelyComfortable using various claims management systemsWhat We OfferFree life, salary continuance and trauma insurance coverDiscounts on Vero and Southern Cross medical insuranceFlexible leave of up to four days per year in addition to annual leavePositive, inclusive team environment where we welcome individuality and celebrate diversityFlexible work arrangements embracing a healthy work/life balance$250 annually for gym membership or hobbiesOngoing learning and development opportunitiesAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ana.jarrens@suncorp.com.au for a confidential conversation.If this role sounds like the perfect fit for you, apply online today!