Claims Development Specialist

About Asteron LifeAsteron Life has been supporting New Zealanders for nearly 150 years. We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you.We work with our financial advisers, who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest, and our strategic partners who provide tools and information so customers can assess their needs and find the cover that’s best suited to them.We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that will support your professional growth and reward your contribution.The Opportunity Ready to shape the future of claims excellence? Asteron is seeking a Claims Development Specialist to lead the charge in elevating performance, capability, and strategy across our claims function. This permanent, full-time role is ideal for someone with a strong foundation in life insurance case management and a passion for coaching, mentoring, and continuous improvement. You’ll work closely with the Technical Claims Manager and Claims Team Managers to deliver impactful learning initiatives and drive best-practice case management across the business.In this role, you’ll design and deliver structured training programs, facilitate technical workshops, and provide expert guidance on complex claims—particularly those involving mental health and long-duration cases. You’ll manage a small portfolio of litigious claims, liaise with legal and risk teams to ensure compliance, and contribute to the development of training materials and CMS migration support. Your ability to interpret technical information and influence strategy will be key to refining assessment frameworks and identifying opportunities for growth.We’re looking for someone with strong leadership potential, excellent facilitation skills, and a collaborative mindset. You’ll bring a deep understanding of medical and financial concepts, insurance risk products, and the legal landscape surrounding claims. If you thrive in a dynamic, people-focused environment and are ready to make a meaningful impact, this is your opportunity to lead, inspire, and innovate within a high-performing team.Your Story We Have Adopted Agile Ways Of Working, Providing a Flexible Environment For Individuals To Make a Significant Contribution To Our Success Through The Application Of Their Skill And Experience. To Thrive In This Environment Ideally a Candidate Has The Following AttributesLife insurance case management experience of at least 7 years with the ability to provide best practice guidance to the organisationExperience in similar role supporting a team in an operational / customer focused environment, with demonstrable people management skills and a coaching philosophyFunctional knowledge & understanding of the claims management process and channels to alternative resolution approachesProven track record in relationship management, with ability to proactively build effective working relationships with peers and across the wider businessProven capability in interpreting information and technical capability to contribute meaningfully to strategy and performance improvementLife insurance case management experience of at least 7 years with the ability to provide best practice guidance to the organisationExperience in similar role supporting a team in an operational / customer focused environment, with demonstrable people management skills and a coaching philosophyFunctional knowledge & understanding of the claims management process and channels to alternative resolution approachesProven track record in relationship management, with ability to proactively build effective working relationships with peers and across the wider businessProven capability in interpreting information and technical capability to contribute meaningfully to strategy and performance improvementWhy Join Us?BenefitsAt Asteron Life, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:Career pathways, including local and global mobility opportunities.Leading Learning Platforms and support in professional developmentMedical Plan and Wellbeing ProgramsLife, Income Protection and Trauma Cover.Accessibility and ChecksBefore commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at talent@resolutionlife.com.au.Privacy PolicyPlease refer to our Privacy Policy to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page https://www.resolutionlife.com.au/privacy.