Claims & Reconciliation Executive - Logistics (Operations)

Job DescriptionInvoice ReconciliationEnsure to receive the invoices timely from the external partyEnsure to raise the Purchase Request (PR) and Purchase Order (PO) immediately after receiving the invoices for finance team to process the payment timely to avoid Late Payment PenaltyEnsure the external party did not bill the company unnecessarily and flag out for unusual spike / abnormalitiesHandle the back and forth disputes for any discrepancies between the company & the external partyEnsure the external party provides the Credit Notes or Bank Transfer after resolving the discrepanciesLost & Damaged ClaimsHandle the compensation process for lost and damaged orders to customers or clientsHandle the claiming process for lost and damaged orders from the external partyHandle the back and forth disputes for any discrepancies between the company & the external partyEnsure the external party provides the Credit Notes or Bank Transfer after resolving the discrepanciesGeneralInvestigate claims related to loss, damage, or theft of goods during transportation, reviewing claims to determine their validity.Process claims / external party invoices according to company policies and procedures, negotiating settlements with customers or clients to resolve claims in a fair and efficient manner.Liaise with external parties to ensure timely and accurate payment of claims and invoices.Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports.Monitor and analyze claims data to identify trends and patterns, and recommend process improvements to prevent future claims.Ensure compliance with all regulatory requirements related to claims handling and processing.Collaborate with cross-functional stakeholders such as Customer Service, Dispute, Payment, Finance, Business Development and Fraud team to ensure a seamless claims process and positive customer experience.Support Regional Team’s ad-hoc requests such as providing and analyzing data to close any gaps in the current process.Support any ad hoc projects relating to the enhancement of Claims and Reconciliation processSupport Vendor Management team for cross-functional stakeholders escalations relating to Logistic system such as Shopee sellers encounter a system error in arranging shipment or printing the labelsRequirementsAt least 2-3 years of working experience in billing and claim related rolesPossess high integrity, with strong negotiation and interpersonal skills.Outstanding ability in engaging stakeholders for justification.Good logical thinking and problem solving skills. Data driven and detail oriented person.High proficiency in MS Excel.Team player, and strong in both written skills and verbal communication.