Claims Specialist

Safely Claims Specialist Safely is the leader in short-term home rental protection for professional property managers, Airbnb hosts, and property owners. Safely’s predictive analytics and insurance platform provides the most comprehensive guest screening on the market with tailored insurance bringing trust and safety to short-term rentals.We are looking for a highly motivated, self-driven and customer-focused Claims Support Specialist to join our growing team. As a Safely Claims Support Specialist, you will have the opportunity to work with the best clients in the vacation rental industry. Also, you will be directly assisting entrepreneurs - both professional property managers and homeowners protecting their businesses and homes.As the Claims Support Specialist, your focus will be on analyzing the validity of each claim while maintaining an exceptional relationship with each client. This work involves administrative tasks, document retrieval and other related follow-up duties.ResponsibilitiesCreate claims in our internal web-based Portal and send appropriate communication to clients requesting the required documentationEducate clients on best practice techniques and other underwriter requirements for smooth claim processingUtilize various databases and other web-based office systems to process client requests and inquiriesManage complex ambiguous client situations that require cross-departmental collaborationProvide recommendations to improve client-facing procedures, with a focus on claim processesImprove turnaround times for client responses and resolutionQualificationsAt least 2 years of experience in a B2B Customer Success and claims processing experienceSoftware skills: web-based databases, Microsoft Word and Excel, and HubSpot or a similar CRMStrong business acumen and communication skills, both written and verbalFriendly, patient and personable demeanor with excellent phone skillsSelf-sufficient with the ability to thrive while working remotely and in the office – a hybrid schedule on occasionCurrent Property and Casualty Adjuster Insurance LicenseJob Type: Full-timePay: Up to $62,000.00 per yearBenefits:401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insurancePhysical Setting: OfficeSchedule: 8 hour shiftSupplemental Pay: Bonus payAbility to commute/relocate: Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Preferred)Experience:Customer service: 2 years (Preferred)Work Location: One locationSend Resume To: amber.harris@safely.com