Claims Support Center

About us:At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80’s! We have a proven record of taking great care of our employees – we were considered a Top-Employer for 7 consecutive years.What you will do:You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:Handle inbound and outbound communication with customers regarding claims and policy coveragesSupport insurance agents and bank employees with claim status and coverage inquiriesFollow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processingProduce reports on incoming business flow and client communication outcomesProvide feedback to the sales network based on customer interactionsPropose solutions and aim for high first-call resolution ratesManage incoming written communication from customersSupport the complaints department by providing feedback on incoming casesHandle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)Track claims cycle time and monitor relevant KPIsQualifications:Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales) Previous experience related to claims area Very good knowledge of the products and existing processes Very good knowledge of English, both verbal and written Computer literacy University degree preferably in Insurance or Nursing Strong interest in medical information and risk management Knowledge of Medical Conditions. Personal Profile:Excellent communication and interpersonal skillsPositive attitude and customer-centric mindsetStrong conflict resolution and argument-handling capabilitiesAttention to detail and fast learning abilityComfortable working under pressure and in a fast-paced, multitasking environmentEffective oral and written interaction with customers and Sales NetworkFlexibility to work in shiftsProactive in proposing alternatives and solutionsWhat we offer:Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.Partnership with multiple educational institutions across Greece for advanced education, with tuition support.Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.Recently renovated offices, central location, with easy accessReady to join us?If you're passionate about delivering exceptional customer service, resolving health claims with care and precision, and being part of a dynamic team that values collaboration and continuous improvement we’d love to hear from you!