Area Manager

Listing reference: click_020750Listing status: OnlineApply by: 28 July 2025Position SummaryIndustry: Wholesale & Retail TradeJob category: Retail OperationsLocation: WoodmeadContract: PermanentRemuneration: Market RelatedEE position: YesAbout Our CompanyClicks GroupIntroductionWe are looking to recruit an area manager to look after our Franchise stores in Gauteng and surrounding areas. The role will be based in the Sorbet Offices in Woodmead and will report to the National Operations Manager.

Job DescriptionThe purpose of the role is to plan and drive implementation of the Sorbet operational plan for franchise stores by empowering and leading store teams to achieve and maintain business and regulatory standards, deliver exceptional customer service, in order to consistently grow profitability.

To conduct regular store visits to perform Quality Assurance and Business Reviews, provide feedback and implement corrective actions to improve performanceTo analyse store financials monthly, compare performance to group benchmarks and budgets, as well as develop and execute recovery plans for stores with negative growth in consultation with the Operations Manager in order to improve profitabilityTo implement all marketing and advertising campaigns in stores in line with business requirements and guidelines in collaborating with the Marketing Department to drive sales and brand visibilityCoordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, while guiding merchandising teams to ensure the store is fully prepared for launchTo oversee in-store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readinessTo drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures (including disciplinary and remuneration) and legal requirementsTo manage implementation of performance management, employee recognition and disciplinary processes to maintain operational excellenceTo provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over corporate store operationsTo manage financial, human, and other resources in order to deliver the operating plan and achieve business objectivesMinimum RequirementsJob KnowledgeFinancial analysis and budgeting.

Planning and performance improvement strategiesStore operations, merchandising, and supply chain Risk management Relevant labour legislation Performance managementProject management Conflict handling Job Related SkillsBusiness Acumen. Planning and organising. Overseeing daily store operations. Drive businesses to deliver sustainable profits. Attention to detail.

Problem-Solving and Decision-MakingProject ManagementExperience And Education3-5 years’ experience in multi-site operations management or leadership role in a retail, beauty or food services industry focusing on franchising3-5 years’ experience in financial analysis and managing budgets2 years’ experience in leading store openings, coordinating suppliers, and managing merchandising teams 2–3-years people management experience3-year bachelor’s degree/diploma in Business Management, Retail Management, or a related fieldCompetenciesDeciding and Initiating ActionLeading and SupervisingAdhering to Principle and ValuesAnalysingPlanning and OrganisingDelivering Results & Meeting Customer ExpectationsCoping with Pressures and Setbacks