Client Care Representative (Evening Shifts) - AEC Woolloongabba

Company DescriptionAEC Woolloongabba is looking for an evening Client Care Representative:Part Time or Casual hours availableBased in Stones Corner, BrisbanePenalty rates apply for overtime and any after-hours workAre you an experienced veterinary receptionist or a vet nurse looking to step away from the nursing side of the industry? The Animal Emergency Centre at Woolloongabba is looking for a new addition to our client care team.As a 24-hour facility, a variety of shifts are required including nights and weekends, but we’re primarily looking for someone to step into night shifts with confidence (latest finish 12:00AM/midnight).As a client care representative with AEC, you'll be the first point of contact at the front desk of a busy veterinary clinic and for a high-volume of phone calls from concerned pet owners.Personal CompetenciesNo two nights are ever the same, and you’ll be working with a dedicated team of vets, nurses and client care team members to provide the highest standard of care to our furry patients. Read on to see if you might be the right fit for our team:Strong interpersonal skills and communication skills with the ability to exhibit compassion, understanding and empathy for both animals and their ownersAble to stay calm under pressure in a fast-paced environmentAble to show initiative and forward planning when working in a wider teamOrganisation and multitasking skills when tackling a list of tasks each dayConfidence working alone and during eveningsConfidence with decision makingAbility to manage multiple competing priorities – you’ll be attending to both Greencross GP Clinic clients and Animal Emergency ClientsAbout YouYou’re a confident, professional, and emotionally resilient individual who thrives in a fast-paced setting. To be successful in this role, you will have: 2+ years in Veterinary reception or nursing role preferred, but confidence in the medical field also consideredStrong initiative and ability to prioritise tasks in a busy environment Excellent communication skills – both verbal and written A reliable, positive, and proactive attitude A natural ability to stay calm and empathetic, even under pressure A passion for animals and delivering outstanding customer service Benefits of a career with the Greencross Pet Wellness Company:Discounts across the Greencross network including Petbarn stores and Greencross VetsCareer growth and development opportunitiesAchieve work-life balance with a variety of shift across a 24/7 rosterAccess to novated leasing, workplace benefits program and health insurance corporate ratesAccess to Employee Assistance Program and wellness resources, available 24/7 for yourself and your familyBe part of a company with a commitment to giving back to the community through the Petbarn FoundationApply Now!