Client Director

THE ROLE: CLIENT DIRECTORWe’re searching for an exceptional Client Director – a senior leader who will own and grow a portfolio of key client relationships. You’ll be the trusted partner for clients, translating business objectives into multi-channel strategies that harness the full breadth of our digital services—from creative and paid media to SEO, CRM, influencer, and beyond.As Client Director, you’ll lead teams, oversee delivery excellence, and ensure partnerships consistently drive measurable business results. You’ll also mentor and develop client leadership talent within the agency, setting the standard for strategic thinking, client service, and execution.Megaphone is one of Australia's most awarded digital marketing agencies. Known for our creativity, performance-first mindset, and ability to scale brands with energy and precision, Megaphone is where data meets storytelling, growth meets imagination, and people thrive in a bright, collaborative, high-performance environment.Megaphone is part of the global marketing agency network Stellar, and powered by the industry leading global AI marketing technology Pixis.ai.Pixis began in 2018 with a bold mission: to democratize AI and make it accessible to brands everywhere. Today, our codeless AI platform is trusted by 1,000+ global brands including Fortune 2000 companies and powering campaigns with 200+ proprietary AI models. But at our heart, Pixis is about people. Our values—innovate simply, empower people, champion creativity, keep it real, and stay human—are woven into everything we do.As we grew, we realized the technology wasn't enough. That's why we built Stellar—a performance marketing group designed for what comes next. Stellar unites 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy, all connected by Pixis' AI infrastructure. No silos. No bolt-ons. Just one adaptive growth engine that moves as fast as the market does. Stellar is where brilliant people, cutting-edge technology, and bold ideas come together to deliver outcomes, not tradeoffs.WHY THIS IS THE ROLE THAT CHANGES EVERYTHING:Lead a portfolio of high-value client relationships at scaleDrive measurable growth by shaping integrated, multi-channel strategiesElevate teams and set new standards of client service excellenceBe the bridge between commercial performance, creativity, and innovationWHAT YOU'LL OWNClient Leadership & StrategyAct as the senior day-to-day lead for key clients, ensuring campaigns meet and exceed objectivesBuild trusted, long-term partnerships that position the agency as a strategic advisor, not just a supplierLead client strategy across creative, paid media, SEO, CRM, influencer, and programmatic channelsDevelop and present quarterly and annual growth strategies tied to client business outcomesProactively identify growth opportunities, including cross-sell and up-sell of servicesEnsure performance reporting is insightful and commercially focused, not just metric-drivenManage escalations quickly and effectively, protecting relationships and outcomesTeam Leadership & DevelopmentLead and inspire a team with coaching, feedback, and career developmentOversee the quality of all client outputs—strategies, campaign plans, briefs, and reportsFoster collaboration across departments to ensure seamless service deliverySupport hiring, onboarding, and development of client services talentBuild a culture of accountability, learning, and continuous improvementCommercial Growth & ProfitabilityOwn the commercial health of your client portfolio, ensuring profitability, revenue growth, and retentionCollaborate with leadership on account growth plans and revenue targetsLead pitches and proposals for client expansions, supported by channel expertsContribute to new business efforts by showcasing results, case studies, and market expertiseAgency & Industry ContributionChampion integration of data, technology, and creativity to elevate work qualityStay across industry trends and competitor activity, bringing innovation into client strategiesShare knowledge internally via workshops, training, and thought leadership sessionsRepresent the agency at client events, networking functions, and industry forumsKPIsClient Performance: Achievement of client KPIs (ROAS, CPA, engagement, brand growth), client retention, NPS scoresClient Growth: % revenue growth from existing clients (cross-sell, up-sell, new service adoption)Team Development: Retention, progression, and feedback on leadership effectivenessOperational Excellence: % of work delivered on time and error-free, adoption of best practicesYOUR EXPERTISE ARSENALDeep knowledge of performance marketing across multiple channels (paid media, SEO, CRM, influencer, programmatic, creative)Proven ability to translate client business goals into integrated strategies and measurable resultsStrong commercial acumen and portfolio management experienceExperience leading and mentoring high-performing client services teamsAbility to navigate and resolve complex client challenges with a solutions-first mindsetTHE LEADER WE'RE SEEKING7+ years in digital/performance agency environmentsProven success managing senior client relationships and large-scale portfoliosStrong blend of strategic vision and hands-on delivery oversightNatural leadership style that inspires teams and builds client trustCommercially minded, with a track record of revenue growth and retentionThe Megaphone DNA:Innovate SimplyStay HumanKeep It RealEmpower PeopleChampion CreativityWHY US?Culture as Competitive AdvantageWe hire exceptional people and trust them to deliver exceptional work. You get ownership, autonomy, and support from day one. No egos. No silos.Unmatched Growth PlatformFirst access to cutting-edge AI technology before the industryGlobal impact: Collaborate with incredible talent in Australia and around the world.Industry-leading backing: $100M+ Series C (SoftBank Vision Fund 2, General Atlantic)THE BOTTOM LINEThis isn’t just another Client Director role.This is your chance to lead client partnerships that define the future of performance marketing combining creativity, data, and technology to deliver outcomes at scale.Ready to define what's next?