Client Engagement Manager

Position DescriptionAre you energized by fast-paced environments where your technical expertise directly impacts user experience and operational efficiency? At CGI, we’re looking for passionate professionals to join our team and help drive excellence in IT service delivery across a dynamic and evolving landscape.If you’re someone who thrives on delivering exceptional customer service, excels in communication, and brings structure to complexity, this opportunity could be a great fit for you. You’ll play a key role in supporting end users, minimizing downtime, and maximizing productivity—while contributing to exciting technology implementation projects and daily operational excellence.Your future duties and responsibilitiesAs Client Engagement Manager, you’ll oversee daily operations and coordinate IT service delivery projects. You’ll ensure consistent, high-quality support across teams and lead initiatives that align with business goals and drive continuous improvement. Manage daily IT service operations: incident, request, and problem management Coordinate service delivery across desktop support, infrastructure, and application teams Monitor performance metrics and ensure alignment with SLAs and KPIs Lead service improvement efforts and conduct root cause analysis for recurring issues Collaborate with internal teams and external vendors to resolve technical challenges Handle escalations and maintain clear, proactive communication with stakeholders Support onboarding/offboarding processes, including IT asset and access provisioning Maintain and update IT asset and configuration databases (CMDB) Assist in planning and executing IT projects (deployments, upgrades, migrations) Ensure compliance with IT policies, procedures, and security standardsRequired Qualifications To Be Successful In This Role 3–5 years of deskside support experience with Windows 10, macOS, iOS, and Android Proven troubleshooting skills with OEM hardware, mobile devices, and peripherals (Lenovo, Dell, Microsoft, Apple, Samsung, etc.) Experience in remote and in-person workstation software support Hands-on assistance in network, storage, and meeting room technologies (routers, switches, AV equipment, etc.) Ability to obtain required security clearance and pass background checksProfessional Skills Outstanding customer service—both in person and remotely Strong team collaboration and communication skills Excellent organizational and time management abilities Proficient in ticket management and issue tracking Proactive mindset with autonomy, initiative, and urgency Ability to identify and communicate trends and opportunities for improvementDesired Assets ITIL knowledge or certification Experience and/or certification in network, storage, and meeting room support A+ Certification Familiarity with ServiceNow or similar ticketing systemsAt CGI, we believe in empowering our people through meaningful work, inclusive collaboration, and continuous growth. If this sounds like the kind of challenge you’re ready to take on, we’d love to hear from you.Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.Come join our team—one of the largest IT and business consulting services firms in the world.