CLIENT EXPERIENCE COORDINATOR

Location: THRIOM – Zona Risorgimento, MilanSchedule: 40h/week (including 2 weekend per month)Overview of THRIOMTHRIOM is a contemporary wellness house in Milan offering flow classes, reformer pilates, functional personal training, and advanced recovery therapies. We provide a refined and community-driven environment designed to inspire strength, balance, transformation, and connection.Role OverviewThe Client Experience Coordinator is responsible for ensuring a seamless and professional experience for every guest. The role combines hospitality, operational support, CRM management, and community engagement to uphold THRIOM’s premium service standards.Key Responsibilities• Welcome guests and manage check-ins, studio tours, and class preparation. • Maintain a calm, orderly, and aesthetically aligned environment. • Manage client profiles, memberships, and bookings in the CRM system. • Track engagement and support client retention initiatives. • Provide information on services, memberships, and packages. • Support sales objectives and assist with community events. • Coordinate with instructors and management to ensure smooth daily operations. • Oversee studio presentation, inventory, and administrative tasks. • Facilitate communication between clients, instructors, and leadership.Requirements• Fluent in Italian and English. • Background in hospitality, wellness, or retail preferred. • Strong organizational, multitasking, and communication skills. • Professional and client-focused attitude. • Comfortable with CRM and scheduling tools. • Genuine interest in wellness and community. • Willingness to wear THRIOM-branded uniform during all working hours.What We Offer• An inspiring, well-designed working environment. • Training on THRIOM services, systems, and brand standards. • Employee discount on classes, therapies, and retail. • Opportunity for professional development within a growing wellness brand. • A role with direct impact on client experience and studio culture.How to ApplyPlease send your CV and a brief motivation to the team@thriom.com and be part of THRIOM’s refined movement collective